Winter 26/27: Resort Services Foreperson

POWDR • Copper Mountain, CO

6d • $19 - $20 • Onsite

About The Position

The Resort Services Foreperson (RSF) works in Copper Mountain’s Resort Services Department and oversees day-to-day operations across assigned Resort Services locations, including Retail, Rental, and Guest Services. The RSF leads staff, opens and closes locations, and works with managers and supervisors to responsibly oversee labor resources and operating expenditures. The role also ensures staff receive the information, tools, and training needed to serve guests effectively.

This is a guest-facing, seasonal position requiring flexibility across Retail, Guest Services, and Rental operations. In addition to assisting guests and supporting sales, the RSF may help prepare for the winter season through projects such as re-staging retail locations, moving inventory, testing or repairing rental equipment, entering data, cleaning areas, and processing incoming inventory. The role requires high integrity, protection of confidential information and pricing practices, a professional appearance, and a strong commitment to guest service and teamwork. Hours may fluctuate with business volumes.

Requirements

• At least 18 years old.
• Minimum of 2 years of guest service experience.
• Strong communication and organizational skills.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint, and an ability to learn additional computer systems quickly.
• Able to lift and carry items up to 50 pounds.
• Promote workplace safety and follow safety requirements and policies.
• Available to work any hours of the day and any days of the week, including all weekends and holidays.
• Able to handle confidential information and follow established policies and procedures.
• Able to work in a fast-paced, potentially high-pressure environment and manage multiple tasks.
• Professional appearance and adherence to grooming guidelines.
• Strong integrity, organization, follow-through, flexibility, teamwork, and willingness to learn.

Nice To Haves

• Strong working knowledge of Copper’s RTP point-of-sale system.
• Previous destination resort experience in a high-volume, customer-oriented environment.
• Ski or snowboard rental experience.
• Retail experience.

Responsibilities

• Provide exceptional customer service and proactively identify ways to improve the guest experience.
• Oversee front-of-house and back-of-house Resort Services operations in designated zones.
• Open and close Rental, Retail, and Guest Services locations.
• Take ownership of guest situations and escalate issues to the next supervisory level when appropriate.
• Develop working knowledge of the RTP point-of-sale system and use it to support efficient operations.
• Clean, fold, merchandise, and sell retail products to exceed sales goals.
• Promote a sales culture, including upselling to meet designated sales targets.
• Improve the Guest Services experience and service for internal and external guests.
• Work with supervisors to foster teamwork, best practices, and peer-to-peer support.
• Support consistent Resort Services practices across locations and encourage teams to work together and share opportunities.
• Maintain professional appearance and behavior.
• Assist with retail duties across multiple locations.
• Support opening and closing procedures, including cash handling and preparing stores for business.
• Provide tools and training and communicate important information to staff.
• Assist with seasonal preparation and project work, including re-staging locations, moving inventory, testing or repairing rental equipment, data entry, cleaning, and processing inventory.

Benefits

• Employee and dependent season pass.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Employee housing.
• Competitive benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed