Senior Group Account Coordinator

Marriott • National Harbor, MD

4d

About The Position

Processes reservation requests, changes, and cancellations received by phone, fax, or mail. Identifies guest reservation needs, determines appropriate room types, verifies availability and rates, explains guarantee, special-rate, and cancellation policies, and accommodates and documents special requests. Answers questions about property facilities, services, and room accommodations, uses sales techniques to maximize revenue, communicates information about designated VIP reservations, and inputs and accesses reservation-system data.

Oversees group room blocks and reservations for accuracy. Enters group rooming lists into reservation systems, revises room blocks to maintain required room availability, and maintains organized files for all groups. Sets up billing accounts according to accounting policies and conducts weekly bill reviews with Group Housing Coordinators. Leads discussions with departments to improve Group Housing accuracy and efficiency, and communicates accommodation challenges to the appropriate individuals or departments.

Follows company policies and procedures; maintains a clean, professional appearance and confidentiality of proprietary information; and protects company assets. Welcomes guests, anticipates and addresses service needs, assists individuals with disabilities, and thanks guests. Communicates professionally, prepares and reviews documents accurately, answers telephones appropriately, develops positive working relationships, supports team goals, and responds to coworkers’ concerns. Complies with quality assurance standards, reads and visually verifies information in different formats, and performs other reasonable duties as requested by supervisors. The role includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Requirements

• At least 1 year of related work experience.
• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify reservation needs, determine appropriate room types, and verify room-type and rate availability.
• Explain guarantee, special-rate, and cancellation policies; accommodate and document special requests.
• Answer questions about property facilities, services, and room accommodations, and use sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations and input and access data in the reservation system.
• Communicate reservation and rooming-request challenges to the appropriate individual or department.
• Oversee the accuracy of room blocks and reservations.
• Input group rooming lists, revise room blocks to maintain required room availability, and keep organized files for all groups.
• Set up billing accounts according to accounting policies and conduct weekly bill reviews with Group Housing Coordinators.
• Lead discussions with departments to improve Group Housing accuracy and efficiency.
• Follow company policies and procedures, maintain professional appearance and confidentiality, and protect company assets.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop positive working relationships, support team goals, and listen and respond to coworkers’ concerns.
• Comply with quality assurance expectations and standards; read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• The company offers a range of benefits designed to support employees and their families, wellbeing, career development, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED