Group Account Supervisor
About The Position
The Group Account Supervisor strategically manages the brand, agency team, and client relationship, working across internal and external stakeholders. The role contributes to brand and business strategy, leads strategic and tactical planning, monitors competitive and market trends, and identifies opportunities to grow business and showcase agency work. It also requires strong fiscal oversight, including managing account profitability, budgets, fees, and reconciliations. The supervisor ensures agency work meets high strategic, creative, and quality standards; manages client and agency expectations; advises clients as a trusted strategic partner; and keeps senior management informed about account activities. The position also involves managing and developing staff, coordinating workloads and deadlines, providing feedback and performance reviews, supporting hiring and onboarding, and improving departmental procedures and efficiency. The role is with Biolumina in New York, New York. The employer's policy requires employees to work in the office at least three days per week, unless additional in-office days are directed by the agency or manager.
Requirements
- College degree, preferably in marketing, advertising, communications, or science/medicine.
- 5–7 years of agency or comparable experience.
- 2 years of supervisory experience.
- Excellent written and oral communication skills.
- Well-developed knowledge of business practices and vendor relations.
- Maturity to handle independent, senior-level client contact.
- Ability to manage and train staff.
- Successful history of growing brands and possibly launching brands.
- Understanding of therapeutic categories and disease states.
Responsibilities
- Provide strategic contributions to the brand and business, and lead strategic and tactical planning.
- Understand brand category, competitive data, key studies, and the strategic and creative competitive landscape.
- Identify opportunities to showcase agency work and grow business within current accounts and related client accounts.
- Manage account profitability, monitor fee performance, determine and negotiate budget needs, prepare fee reconciliations, and contribute to fee development.
- Manage agency and client expectations to foster a positive and productive working environment.
- Ensure agency work is strategically sound, creatively compelling, and error-free.
- Stay current on marketing, advertising, and brand-specific trends to provide added value.
- Keep senior management informed about account activities and communicate the agency's point of view.
- Problem-solve strategically when client and agency perspectives differ.
- Build credibility with clients at all levels and serve as a trusted strategic advisor.
- Analyze market research, identify strategic issues, and communicate findings.
- Communicate professionally, set priorities across multiple projects, delegate appropriately, and remain composed under pressure.
- Maintain accurate timesheets, uphold agency quality standards and company values, and foster a positive team atmosphere.
- Assign work, monitor workload and deadlines, and alert management to workload challenges that may require freelancers.
- Review and approve direct reports' timesheets, provide ongoing feedback, and conduct performance reviews.
- Help resolve staff issues, recommend improvements to departmental roles and procedures, and assist with interviewing, training, and onboarding team members.
- Provide ongoing guidance to team members on account, agency, and departmental policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
