Senior General Manager

JLL•McLean, VA

8d•Onsite

About The Position

As a Senior General Manager at JLL, you will lead and oversee comprehensive real estate operations across a portfolio of properties or one large campus. You will manage complex client relationships, deliver exceptional service outcomes, and guide teams toward performance targets while ensuring operational excellence across service delivery areas. The role includes mentoring managers, cultivating key client partnerships, and supporting team development. The position oversees operational performance, client satisfaction, financial planning and reporting, regulatory and safety compliance, tenant satisfaction, and third-party contracted services. You will present business performance and strategic initiatives to senior leadership and stakeholders, and champion diversity, equity, inclusion, and employee wellbeing. On-site presence is required in McLean, Virginia. This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

Bachelor's degree; Business Administration, Real Estate, Finance, or a related field is preferred.
At least 10 years of progressive leadership experience in commercial real estate or related professional services.
Strong relationship management skills and demonstrated ability to grow major client relationships.
Experience leading and developing cross-functional teams.
Excellent financial acumen and experience in budgeting, forecasting, and financial analysis.
Proficiency in real estate management software, CMMS systems, and Microsoft Office Suite.
Real estate license or ability to obtain one within the specified timeframe.
Excellent communication and presentation skills for executive-level audiences and stakeholder management.
Must be authorized to work in the United States without visa sponsorship.
Must be able to work on-site.

Nice To Haves

Professional certifications such as CPM, CCIM, RPA, or equivalent industry credentials.
Technology-forward mindset and experience implementing innovative solutions and digital transformation initiatives.
Active involvement in industry associations and thought leadership within the commercial real estate community.

Responsibilities

Oversee operational performance across a portfolio of properties or one large campus, ensuring delivery excellence and client satisfaction.
Build and maintain relationships with key client contacts, serving as their primary strategic advisor and trusted partner.
Mentor and develop talent and foster a collaborative, high-performing team culture.
Develop and implement annual operating budgets and capital plans, and ensure timely and accurate financial reporting.
Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders.
Ensure compliance with company policies, industry regulations, and safety standards across managed operations.
Implement a tenant satisfaction program and meet regularly with tenants to support its success.
Oversee competitive bidding for third-party contracted services and ensure compliance with JLL standards.
Support continuous learning, professional development, career advancement, and skill enhancement for team members.
Present business performance and strategic initiatives to senior leadership and key stakeholders.
Champion diversity, equity, and inclusion initiatives and support wellbeing across teams.
Perform other tasks required by Property Management Agreements, local ordinances, or to ensure property operations.