Senior General Manager

Related•Chicago, IL

About The Position

Related Companies is seeking an accomplished, forward-thinking General Manager to lead One Bennett Park, a luxury residential community in Chicago. The role oversees property operations, financial performance, and team development while maintaining high standards of luxury service and delivering an exceptional resident experience. The General Manager serves as the face of the community, builds strong resident relationships, anticipates residents’ needs, and leads a team focused on excellence. The position includes oversight of day-to-day building operations and property procedures, resident service and communications, compliance records, financial statements, budgets, and capital plans. The General Manager also collaborates with the customer experience team to support brand strategy and service initiatives, and manages third-party vendor contracts. The anticipated base salary range is $130,000–$140,000, with eligibility for discretionary bonus incentives and a comprehensive benefits package. Actual salary depends on experience, skills, qualifications, and market factors.

Requirements

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
7–10 years of property management experience, including at least 5 years in a leadership role overseeing large teams in a high-rise or luxury multifamily environment.
Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing, and marketing.
Ability to analyze data and reports to develop solutions that sustain customer service standards, optimize revenue generation, and manage expenses effectively.
Proficiency with property management software such as Yardi, RealPage, Entrata, or similar.
Strong conflict-resolution skills, a customer-first mindset, and ability to address escalated resident concerns effectively.
Experience managing third-party vendor contracts.
Exceptional organizational skills and ability to multitask and prioritize in a fast-paced, high-expectation environment.
Technology proficiency and experience implementing workflow automation, CRM systems, and digital communication tools.

Nice To Haves

Certified Apartment Manager (CAM) or Certified Property Manager (CPM) certification is strongly preferred.

Responsibilities

Oversee day-to-day operations of the luxury residential building and maintain high standards of excellence.
Develop policies, procedures, and regulations for property management, including construction work, tenant alterations, and certificate of insurance requirements.
Lead, guide, and develop a team, fostering growth, innovation, teamwork, and alignment around exceptional resident service.
Build and maintain strong relationships with residents; respond to inquiries, resolve issues, and anticipate resident needs.
Call future residents before move-in and meet with new residents to check service quality and satisfaction.
Coordinate with the customer experience team to ensure compliance with brand strategy and service initiatives.
Respond efficiently and courteously to resident requests; handle complaints professionally and resolve resident problems.
Maintain accurate site administration files, including lease, operational procedure, and work-order files.
Prepare and process written communications, including memos, letters, and insurance incident reports.
Analyze financial statements and develop strategies to improve financial performance.
Develop and manage annual operating budgets, capital plans, and programs addressing critical needs and asset enhancements.
Manage third-party vendor contracts, including security, maintenance, housekeeping, and amenity service providers.
Analyze operational metrics and implement strategies to improve performance and resident satisfaction.