Senior Manager, General Operations

Fidelity • Covington, KY

2d

About The Position

As a Senior Manager, you are accountable for the timely delivery of monetary transactions for Fidelity clients. You will develop a deep understanding of relevant business processes, technologies, and risks, and drive solutions to continually improve services. You will manage day-to-day operations and staff, ensuring adherence to prescribed productivity, accuracy, service-level, compliance, and control requirements.

The role is part of the Remittance Services business unit within Fidelity’s Operations Services Group (OSG), supporting a broad range of customer deposit and payment activities. Remittance Services provides transaction processing to Fidelity’s distribution channels and supports business growth through technical solutions, talented associates, processing expertise, and high-quality, cost-effective, innovative service solutions.

Fidelity will support you as you learn the FINRA licensing material and work to obtain a Series 99 license. Fidelity will not provide immigration sponsorship for this position. The role is categorized under Operations.

Requirements

• Previous experience working in the financial services industry, financial operations, or operational risk is preferred.
• Previous management experience is preferred.
• Bachelor’s degree or equivalent work experience.
• Proven leadership skills.
• Strong oral and written communication skills.
• Intermediate experience with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
• Exceptional interpersonal and teamwork skills.
• Ability to build strong, inclusive working relationships in person and virtually through collaboration with business partners and colleagues.
• Critical-thinking skills and an open, creative approach to challenging current practices, recommending improvements, mitigating risks, and driving positive change.
• Willingness to learn FINRA licensing material and work to obtain a Series 99 license.
• Fidelity will not provide immigration sponsorship for this position.

Nice To Haves

• Previous experience in the financial services industry, financial operations, or operational risk.
• Previous management experience.

Responsibilities

• Ensure timely delivery of monetary transactions for Fidelity clients.
• Develop a deep understanding of business processes, technologies, and risks, and drive solutions to improve services.
• Manage day-to-day operations and staff.
• Ensure adherence to productivity, accuracy, service-level, compliance, and control requirements.
• Establish and execute plans and set clear goals that drive efficiency, innovation, and sustainable delivery of quality, cost, and service goals.
• Identify, prioritize, and drive opportunities to improve the business.
• Translate the broader organization’s business plan into direction and align resources to execute it.
• Attract, develop, and retain a high-performing team.
• Create a climate of respect, open collaboration, and teamwork to drive results.
• Support customer deposit and payment activities in the Remittance Services business unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager