Senior Manager, General Operations

Fidelity Investments • Covington, KY

3d

About The Position

The Senior Manager is accountable for the timely delivery of monetary transactions for Fidelity clients. The role requires developing a deep understanding of relevant business processes, technologies, and risks to drive solutions that continually improve services. The Senior Manager manages day-to-day operations and staff, ensuring adherence to prescribed productivity, accuracy, service, compliance, and control standards.

As part of the Remittance Services business unit within Fidelity’s Operations Services Group, this role supports a broad range of customer deposit and payment activities. Remittance Services provides transaction processing services across Fidelity’s distribution channels and supports business growth through technical solutions, talented associates, processing expertise, and high-quality, cost-effective, innovative service solutions. Fidelity will support the employee in learning the FINRA licensing material and obtaining a Series 99 license. Fidelity will not provide immigration sponsorship for this position.

Requirements

• Bachelor's degree or equivalent work experience.
• Proven leadership skills.
• Strong oral and written communication skills.
• Intermediate experience with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
• Exceptional interpersonal and teamwork skills.
• Ability to build strong, inclusive working relationships in person and virtually through collaboration with business partners and colleagues.
• Critical-thinking skills and an open, creative approach to challenging current practices and recommending improvements that mitigate risks and drive positive change.

Nice To Haves

• Previous experience in the financial services industry, financial operations, or operational risk.
• Previous management experience.

Responsibilities

• Manage day-to-day operations and staff.
• Ensure adherence to prescribed productivity, accuracy, service-level, compliance, and control standards.
• Establish and execute plans, set clear goals, and drive efficiency, innovation, and sustainable quality, cost, and service delivery.
• Identify, prioritize, and drive opportunities to improve the business.
• Translate the broader organization's business plan into direction and align resources to execute it.
• Attract, develop, and retain a high-performing team.
• Create a climate of respect, open collaboration, and teamwork to drive results.
• Support customer deposit and payment activities within Remittance Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior