Senior Foundation Operations Specialist

Sanford Health•Sioux Falls, SD

2d•$26 - $42

About The Position

Provides advanced support and coordination for Foundation Operations, applying knowledge of nonprofit fundraising principles, practices, and ethics. Collaborates with Foundation team members to process and analyze outreach efforts and fundraising strategies that maximize participation or contributions while minimizing costs. The role supports gift acceptance, processing, and receipting; donor database maintenance; CRM systems and reporting; portfolio management; prospect research; and data analysis. It also develops reports, communications, dashboards, and tools to support strategic planning, stewardship, and fundraising operations. The specialist works with teams across the organization to understand business requirements and improve data flow, availability, quality, and reporting. The role calls for adaptability, attention to detail, accuracy, and proactive recommendations for system and process improvements.

Requirements

Bachelor's degree required; leadership may accept five years of applicable experience in lieu of education.
Ability to adapt and accommodate changing situations and workloads.
Attention to detail and accuracy in processing and analysis.
Proactively seek improvement and use feedback to recommend information-system modifications that support effective and accurate reporting and analysis.
Knowledge of nonprofit fundraising principles, practices, and ethics.

Nice To Haves

Five or more years of experience in business, finance, data science, statistics, information management, analytics, fundraising, or a related field.
Experience operating reporting and analytic tools such as Raiser's Edge or another CRM.

Responsibilities

Lead and coordinate strategic Foundation Operations projects from planning through implementation, keeping timelines, stakeholders, and deliverables aligned.
Support implementation, optimization, and ongoing management of the Foundation CRM and other technology platforms, and identify opportunities to streamline processes and improve technology use.
Use data and analytics to support fundraising portfolio management, help fundraisers prioritize donors, evaluate portfolio effectiveness, and identify engagement opportunities.
Conduct and coordinate prospect research to identify, qualify, and understand prospective donors, providing actionable insights for fundraising strategy.
Analyze CRM data, reports, databases, and donor analytics to identify trends, opportunities, and areas for improvement.
Support and coordinate Foundation Operations activities, collaborating with Foundation team members on outreach efforts and fundraising strategies.
Prioritize and complete gift acceptance, processing, and receipting activities while protecting confidential information and ensuring accurate, timely CRM documentation in accordance with applicable standards and regulations.
Prepare receipts and acknowledgement letters in accordance with IRS regulations.
Oversee database maintenance by accessing and updating donor files and maintaining accurate information.
Develop and deploy standard and custom reports, communications, and dashboards for internal and external recipients.
Develop and maintain standards for internal Foundation CRM processes and create reports and tools for Foundation strategic planning.
Recommend ways to identify and analyze trends in complex data sets to support development, stewardship, and portfolio management.
Monitor and analyze return on investment for events, mailings, and digital communications.
Use outside sources, including social media and digital analytics, to monitor online engagement and marketing performance.
Guide data management strategies and recommend improvements to data flow, availability, and quality.
Work with organizational teams to understand business requirements and goals and provide effective service.
Adapt to changing situations and workloads, monitor feedback, and recommend information-system modifications to support effective and accurate reporting and analysis.