Senior Forward Deployed Product Manager

Lorikeet • New York, NY

1d • Hybrid

About The Position

Lorikeet builds AI for complex, high-volume customer support in industries including fintech, healthtech, marketplaces, and delivery services. Its Concierge product handles customer interactions across channels and systems, follows each customer’s policies, and escalates to a human when needed.

The Senior Forward Deployed Product Manager owns a small number of strategic customer accounts and the outcomes they achieve with Concierge. The role leads deployment planning with a Forward Deployed Engineer, guides customers through launch, manages ongoing product performance and account growth, and partners with customer executives to identify what Concierge should handle next. The position also involves building, testing, and deploying product changes directly, investigating recurring issues, and turning cross-customer learnings into playbooks and coaching for other FDPMs. The role helps shape how Lorikeet manages its largest customers as the company grows.

This is a hybrid position based in Lorikeet’s New York office, with four office days per week and quarterly customer travel. The role reports to the Head of Forward Deployed for North America. Compensation includes base salary, equity, and variable pay tied to results.

Requirements

• At least 6 years owning high-stakes customer outcomes in account leadership, product, consulting, a forward-deployed role, or as a founder.
• Experience building trusted executive relationships at enterprise customers and growing accounts through renewals and expansions.
• Experience at a startup or scale-up and enjoyment of building processes while operating them.
• Hands-on experience building with AI and ability to discuss candidly what worked and what did not.
• Ability to investigate problems using API documentation, conversation logs, and usage data without waiting for others to identify the answer.
• Experience improving the team through people management or by building systems the team relies on.

Nice To Haves

• Experience in fintech, healthcare, or another regulated industry.
• Experience shaping a product roadmap using customer evidence.
• Experience deploying an AI product and connecting it to a measurable business outcome.

Responsibilities

• Lead deployments for the company’s largest customers, aligning customer executives and engineers on priorities and success measures.
• Own a small portfolio of strategic accounts after launch, including Concierge performance, product usage, retention, and account growth.
• Investigate opportunities to improve Concierge, build and deploy production fixes, and set deployment direction with the Forward Deployed Engineer.
• Identify new use cases with customer executives and build the case for account expansion.
• Guide deployments through customer procurement, security, and legal reviews.
• Coach Forward Deployed Product Managers and develop playbooks and tools from lessons learned.
• Bring important customer problems to the Product team, support them with evidence, and follow them through to shipment.
• Use Coach and Claude Code to investigate problems, test changes, and ship improvements.

Benefits

• Base salary, equity, and variable pay tied to results.
• Flexible working hours and an emphasis on work-life balance.
• Promotions based on readiness, with leadership reviewing and recognizing strong performers every six weeks.
• Unrestricted access to AI tools with no usage limits.
• Company-wide trips to Hawaii twice a year.
• A paid, approximately two-day work trial as part of the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed