Forward Deployed Product Manager

Infinitus Systems • San Francisco, CA

22h • Hybrid

About The Position

Infinitus is hiring a Forward Deployed Product Manager to own the development and delivery of conversational AI agents that address healthcare challenges and produce measurable business outcomes. This hands-on role spans customer scoping and technical decisions through pilot launch, commercial conversion, and continued agent performance. The Product Manager works closely with customers, engineers, conversation designers, clinical experts, and other stakeholders to build, test, and launch integrated AI agents using Infinitus Studio.

The role includes defining scope and success criteria, building and refining conversation flows and orchestration logic, evaluating safety and performance, resolving technical and operational challenges, and communicating progress and tradeoffs to customers. The Product Manager also uses deployment insights to influence improvements to Infinitus’s broader platform. Applicants must be authorized to work in the United States without employer sponsorship.

Requirements

• At least 5 years of experience in Product Management, entrepreneurship, or a similar role involving end-to-end product ownership.
• Strong technical fluency, including experience with AI-powered products, writing and evaluating prompts, and understanding technical architectures well enough to troubleshoot issues.
• Proficiency with SQL and data analysis, and ability to turn performance metrics into actionable product decisions.
• Demonstrated experience owning customer-facing deliverables and driving measurable business or commercial outcomes.
• Excellent communication skills and ability to explain complex technical concepts to engineering, clinical, business, and customer stakeholders.
• Strong product judgment and ability to make thoughtful decisions about scope, quality, timelines, and competing priorities.
• Ability to operate independently in ambiguous, fast-moving environments and take accountability for outcomes.
• Willingness to work hands-on with technical teams to build and improve products.
• Confidence navigating difficult customer conversations, communicating tradeoffs, and taking ownership when things do not go as planned.
• Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

• Engineering degree or previous software engineering experience.
• Experience developing, deploying, or managing conversational AI agents, LLM-powered applications, or workflow automation products.
• Previous experience in healthcare, health technology, or another regulated or high-stakes industry.
• Familiarity with clinical workflows, patient communications, or healthcare operations.
• Experience taking technical products from pilot or proof of concept to commercial deployment.
• Experience working with cross-functional teams that include engineering, product, clinical, and customer-facing stakeholders.

Responsibilities

• Lead conversational AI agent development and delivery from customer scoping and statement of work through pilot launch, conversion to ongoing revenue, and continued performance.
• Partner with customers to understand needs, define measurable outcomes, and translate requirements into technical specifications.
• Collaborate with forward deployed engineers, applied AI engineers, conversation designers, and clinical experts to develop integrated AI agents using Infinitus Studio.
• Build and refine conversation flows, orchestration logic, escalation pathways, evaluations, and test scenarios.
• Identify product limitations, troubleshoot issues, and work with engineering on solutions or practical workarounds.
• Make informed tradeoffs concerning scope, timelines, and launch readiness.
• Design and execute evaluations against performance, reliability, and safety standards, partnering with clinical evaluators on safety requirements.
• Use performance data and customer feedback to improve agents, demonstrate value, and convert pilots into ongoing commercial partnerships.
• Serve as the primary customer contact for product progress, technical challenges, and roadmap discussions; communicate decisions, tradeoffs, and timelines proactively.
• Take ownership of production issues, operational dependencies, and unexpected challenges to ensure successful delivery and ongoing performance.
• Share customer deployment insights with product and engineering teams to inform platform improvements that can scale across customers.

Benefits

• Hybrid work arrangement; San Francisco office attendance Monday, Tuesday, and Thursday (Bay Area positions only).
• Catered lunches (Bay Area positions only).
• Competitive salary and equity.
• 401(k).
• Wellness stipend.
• Medical, dental, and vision benefits.
• Generous paid time off.
• Parental leave.
• Bi-annual offsites.
• Collaborative, mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed