Forward Deployed Product Manager

Lorikeet • New York, NY

1d • Hybrid

About The Position

Lorikeet is hiring a Forward Deployed Product Manager to own a portfolio of growth accounts and the outcomes customers achieve with Concierge, its AI product for resolving complex, high-volume customer support interactions across channels and systems. Customers operate in highly regulated environments, where small mistakes can be costly.

The role partners closely with a Forward Deployed Engineer (FDE) to set implementation plans, launch customers, improve deployments, and identify opportunities to expand product use. The Product Manager is the customer-facing Concierge expert, helping customer teams learn to build, test, and improve the product independently. The position also involves directly investigating issues, building and deploying product changes, and running accounts as businesses by growing usage, supporting retention, and pursuing expansion. Recurring customer problems should be surfaced and addressed as broader product solutions.

The role is hybrid in Lorikeet's New York office four days a week, with customer travel once a quarter. It reports to the Head of Forward Deployed for North America. Compensation includes base salary, equity, and variable pay tied to results.

Requirements

• At least 2 years of owning customer outcomes in account management, customer success, consulting, implementation, product, operations, or a related area.
• Experience earning the trust of senior customer leaders and growing customer accounts over time.
• Experience working at a startup or scale-up and interest in building processes while operating them.
• Hands-on experience building things with AI and ability to discuss honestly what worked and what did not.
• Ability to investigate issues using API documentation, conversation logs, and usage data.
• Experience helping customers or colleagues get practical value from a complex product.

Nice To Haves

• Experience in fintech, healthcare, or another regulated industry.
• Experience shaping a product roadmap using customer evidence.
• Experience deploying an AI product and tying it to a measurable business outcome.

Responsibilities

• Lead customer deployments, aligning customer teams and Lorikeet engineers on priorities and success measures.
• Own a portfolio of growth accounts after launch, including Concierge performance, product usage, retention, and account growth.
• Investigate opportunities to improve Concierge and build and deploy production fixes, setting deployment direction with the FDE.
• Teach customer teams to build, test, and improve Concierge independently.
• Identify new use cases in each account and build the case for expansion.
• Bring important customer problems to Product with supporting evidence and follow through until they ship.
• Use Coach and Claude Code to investigate issues, test changes, and ship improvements.

Benefits

• Equity and variable pay tied to results.
• Flexible working hours.
• Promotions based on readiness, with leadership meetings every six weeks to identify and recognize strong performers.
• Unrestricted access to AI tools with no usage limits.
• Company trips to Hawaii twice a year.
• A paid, approximately two-day work trial as part of the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed