Forward Deployed Product Manager

Lorikeet

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About The Position

Lorikeet is hiring a Forward Deployed Product Manager to own a portfolio of growth accounts and the outcomes customers achieve with Concierge, Lorikeet’s AI product for handling complex customer support interactions across channels and systems. The role leads customer deployments in highly regulated, high-volume environments, partnering with a Forward Deployed Engineer to set implementation priorities and success measures. After launch, the role owns Concierge performance, product usage, retention, and account growth, while identifying and building cases for expansion.

The position combines customer-facing account ownership with hands-on product work. The Product Manager investigates problems, builds, tests, and deploys improvements into production, and teaches customer teams to build and improve Concierge independently. The role uses Coach and Claude Code to investigate issues, test changes, and ship improvements, and brings recurring customer problems to Product with supporting evidence so they can be solved broadly.

Lorikeet is a Series A company headquartered in Sydney, with teams spanning the US and UK. The company describes its culture as low-ego and high-trust, with flexible hours, a commitment to diversity, and a focus on user obsession and eagerness to learn over traditional credentials. The recruitment process includes informal conversations and a paid approximately two-day work trial.

Requirements

• At least 2 years of experience owning customer outcomes in account management, customer success, consulting, implementation, product, operations, or a related area.
• Experience earning the trust of senior customer leaders and growing customer accounts over time.
• Experience at a startup or scale-up and willingness to build processes while operating them.
• Hands-on experience building with AI and ability to discuss what worked and what did not.
• Ability to investigate issues using API documentation, conversation logs, and usage data.
• Experience helping customers or colleagues achieve practical value from a complex product.

Nice To Haves

• Experience in fintech, healthcare, or another regulated industry.
• Experience shaping a product roadmap using evidence from customers.
• Experience deploying an AI product and tying it to a measurable business outcome.

Responsibilities

• Lead customer deployments, aligning customer teams and Lorikeet engineers on priorities and success measures.
• Own a portfolio of growth accounts after launch, including Concierge performance, product usage, retention, and account growth.
• Investigate opportunities to improve Concierge, build and deploy production fixes, and set deployment direction with the Forward Deployed Engineer.
• Teach customer teams to build, test, and improve Concierge independently.
• Identify new use cases in each account and build the case for expansion.
• Bring important customer problems to Product with supporting evidence and follow them through to delivery.
• Use Coach and Claude Code to investigate problems, test changes, and ship improvements.

Benefits

• Flexible working hours.
• Paid approximately two-day work trial during the recruitment process.
• Unrestricted access to AI tools with no usage limits.
• Company-wide trips to Hawaii twice a year.
• Opportunities to shape the product and company.
• Promotions and performance recognition considered every six weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed