Senior Forward Deployed Product Manager

Lorikeet

1d

About The Position

Lorikeet builds AI that resolves complex, high-volume customer support interactions for fintechs, healthtechs, marketplaces, and delivery services. Its Concierge product manages customer interactions across channels and systems, follows each customer's policies, and escalates to a human when appropriate.

The Senior Forward Deployed Product Manager owns a small number of Lorikeet's most strategic customer accounts and the outcomes those customers achieve with Concierge. The role leads implementation planning alongside a Forward Deployed Engineer, gets customers live, maintains executive partnerships, and identifies opportunities to expand deployments. After launch, the role owns account performance, product usage, retention, and growth.

The position is hands-on in the product: investigating problems, building and testing changes, and deploying improvements to production using Coach and Claude Code. It also identifies recurring customer problems for broader product solutions, creates playbooks and coaching for other FDPMs, and helps shape how Lorikeet manages its largest customers as the company grows.

Lorikeet describes its culture as low-ego and high-trust, with flexible hours and an emphasis on life outside work. The company is Series A, headquartered in Sydney, and has teams across the US and UK. The whole company meets in Hawaii twice a year. Recruitment consists of informal conversations and a paid approximately two-day work trial.

Requirements

• At least 6 years of owning high-stakes customer outcomes in account leadership, product, consulting, a forward-deployed role, or as a founder.
• Experience building trusted relationships with enterprise customer executives and growing accounts through renewals and expansions.
• Experience at a startup or scale-up and enthusiasm for building processes while operating them.
• Hands-on experience building with AI and the ability to discuss candidly what worked and what did not.
• Ability to investigate issues using API documentation, conversation logs, and usage data without waiting for others to identify the answer.
• Experience improving the people or systems around you, through people management or building supporting systems.

Nice To Haves

• Experience in fintech, healthcare, or another regulated industry.
• Experience shaping a product roadmap using customer evidence.
• Experience deploying an AI product and tying it to a measurable business outcome.

Responsibilities

• Lead deployments for the largest customers, aligning customer executives and Lorikeet engineers on priorities and success criteria.
• Own a small number of strategic accounts after launch, including Concierge performance, product usage, retention, and account growth.
• Investigate opportunities to improve Concierge, build and deploy fixes to production, and set deployment direction with the Forward Deployed Engineer.
• Identify new use cases with customer executives and build the case for expansion.
• Guide deployments through customer procurement, security, and legal reviews.
• Coach Forward Deployed Product Managers and turn lessons learned into playbooks and tools.
• Bring evidence-backed customer problems to Product and follow them through to shipment.
• Use Coach and Claude Code to investigate issues, test changes, and ship improvements.

Benefits

• Flexible working hours.
• Twice-yearly company trips to Hawaii.
• Unrestricted access to AI tools with no usage limits.
• Paid approximately two-day work trial as part of the recruitment process.
• Promotions based on readiness, with leadership meetings every six weeks to identify and recognize strong performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed