Senior Field Support Technician
About The Position
MANTECH is seeking a motivated, career- and customer-oriented Senior Field Support Technician to provide advanced onsite and remote technical support in Arlington, Virginia. The role focuses on complex troubleshooting and problem resolution, installation and configuration of complex equipment, and expert assistance to end users and junior technicians. The technician leads onsite maintenance, upgrades, and troubleshooting while minimizing disruption to client operations, communicates technical concepts clearly to clients, develops knowledgebase articles and training materials, and mentors junior technicians. The position may require travel up to 25% within the continental United States.
Requirements
- High school diploma and stated professional experience: the posting says nine years, with a parenthetical '(7)' years, as a field service technician, systems administrator, network administrator, or in a similar role troubleshooting and problem-solving IT systems and networks; alternatively, a bachelor's degree and five or more years of position-relevant experience.
- Must obtain at least one of the following certifications within three months of starting: CCNA, CompTIA A+, Network+, AZ-104, or MD-102.
- Must possess a DoD 8140 IAT Level II certification, such as Security+.
- Must have an active TS/SCI clearance.
- Must be able to remain in a stationary position 50% of the time.
- Must constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Must frequently communicate with co-workers, management, and customers, including potentially delivering presentations, and exchange accurate information in these situations.
- Required travel up to 25%.
Nice To Haves
- Bachelor’s degree in information technology, computer science, or a related field.
- Experience with cloud technologies such as AWS or Azure.
- Advanced vendor-specific certifications such as MCSE or CCNP, CISSP or other advanced security certifications, ITIL Practitioner or higher, and project management certifications.
- Experience at a DoD Combatant Command or one of its components.
Responsibilities
- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve challenging hardware and software issues; install and configure complex equipment; and provide expert technical assistance to end users and junior technicians.
- Lead onsite maintenance, upgrades, and troubleshooting efforts while minimizing disruption to client operations.
- Communicate effectively with clients and explain complex technical concepts clearly and concisely.
- Develop and maintain knowledgebase articles and training materials to improve support efficiency.
- Mentor junior technicians and support their professional development.
- Provide direction and mentorship to subordinate staff.
Benefits
- Health insurance
- Life insurance
- Paid time off
- Holiday pay
- Short-term disability
- Long-term disability
- Retirement and savings
- Learning and development opportunities
- Wellness programs
- Optional benefit elections
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
