Senior Field Support Supervisor
About The Position
The Senior Field Support Supervisor works within KLA Services, an organization that includes Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. The services organization helps maximize the value of customers’ KLA assets through installation services, 24/7 technical support, and parts delivery through its supply chain network. The role receives assignments in the form of objectives, with goals and processes established for meeting them. It provides direction to employees according to established policies and management guidance, administers company policies that directly affect subordinate employees, and recommends changes to unit or sub-unit policies. Management reviews work to measure whether objectives are met. The supervisor addresses issues requiring analysis of relevant factors and uses judgment within defined procedures and policies to determine appropriate action. The role directly supervises exempt employees and/or skilled nonexempt employees, advises units or sub-units, and may become actively involved to meet schedules and resolve problems. It frequently interacts with subordinate supervisors and functional peer groups, including presenting technical information about specific projects or schedules and gaining others’ cooperation.
Requirements
- Bachelor of Science degree.
- Five years of work experience.
Responsibilities
- Direct employees according to established policies and management guidance.
- Administer company policies that directly affect subordinate employees.
- Recommend changes to unit or sub-unit policies.
- Use judgment within defined procedures and policies to determine appropriate actions after reviewing relevant factors.
- Interact with subordinate supervisors and functional peer groups to gain cooperation and present technical information concerning projects or schedules.
- Directly supervise exempt employees and/or skilled nonexempt employees.
- Advise units or sub-units and become actively involved as needed to meet schedules and resolve problems.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
