Senior Field Support Supervisor - Malta, NY
About The Position
The Senior Field Support Supervisor directs technical and administrative support activities at customer sites, including installation, repair, preventive maintenance, and engineering change upgrades. The role maintains adequate records and systems, schedules personnel responding to critical situations, and communicates with design management and specialists to resolve technical problems or bring issues to the design department’s attention. The supervisor selects, develops, and evaluates personnel and provides direct supervision to professional individual contributors. The position receives assignments as objectives, with goals and processes established for meeting them. It provides employee direction under established policies and management guidance, administers policies affecting subordinate employees, and recommends unit or sub-unit policy changes. The supervisor attends meetings and prepares and presents reports to management on the state of the business. Work involves analyzing situations or data, exercising judgment within defined procedures, interacting with employees, customers, and management-level peer groups, and advising the unit or becoming actively involved to resolve problems and meet schedules.
Requirements
- Bachelor’s degree in a technical field or business administration.
- At least 4 years of experience in the semiconductor industry.
- Ability to travel up to 20%.
Nice To Haves
- Previous management or supervisor experience.
Responsibilities
- Direct coordination of technical and administrative support activities, including installation, repair, preventive maintenance, and engineering change upgrades at customer sites.
- Ensure adequate records and systems are maintained.
- Schedule personnel responding to critical situations.
- Communicate with design management and specialists to resolve technical problems or bring problems to the design department’s attention.
- Select, develop, and evaluate personnel to support efficient operation of the function.
- Attend meetings and prepare and present materials reporting the state of the business to management.
- Provide direct supervision to professional individual contributors and advise the unit, becoming involved as needed to meet schedules and resolve problems.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
