Field Support Supervisor

KLA•Taylor, TX

5d•Onsite

About The Position

The Field Support Supervisor at KLA Corporation leads a team of field service engineers responsible for installing, maintaining, and repairing KLA semiconductor manufacturing equipment at customer sites. The role focuses on customer satisfaction, team performance, technical excellence, and operational efficiency. The supervisor oversees field service operations, resolves customer escalations, monitors service performance, manages resources, and drives continuous improvement. Frequent travel to customer sites, sometimes on short notice, is required.

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent practical experience.
Minimum of 5 years of experience in field service engineering within the semiconductor equipment industry.
At least 2 years of supervisory or team lead experience.
Strong technical aptitude and understanding of semiconductor manufacturing processes and equipment, such as metrology and inspection.
Strong troubleshooting, diagnostic, and problem-solving skills for complex electro-mechanical systems.
Ability to manage customer expectations and effectively resolve complex issues.
Exceptional communication, interpersonal, and presentation skills.
Proficiency with service management software and reporting tools.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Willingness and ability to travel frequently to customer sites, sometimes on short notice.
The minimum qualifications section states that the role typically requires 1–2 years of related experience and lists a BS degree in Mechanical Engineering, Electronics, Electrical Engineering, Engineering Technology, or a related area.

Responsibilities

Supervise, mentor, and develop field service engineers, including performance management, training, and scheduling.
Oversee installation, calibration, troubleshooting, and repair of KLA equipment at customer facilities.
Ensure timely resolution of technical issues to minimize downtime and maximize customer tool availability.
Serve as a primary contact for customer escalations and maintain customer relationships and satisfaction.
Monitor service performance metrics, identify improvement areas, and implement corrective actions.
Collaborate with engineering, manufacturing, and sales teams to share field feedback and contribute to product improvement initiatives.
Manage spare parts inventory and ensure efficient use of resources.
Ensure compliance with safety protocols, company policies, and quality standards.
Prepare and present regular reports on team performance, service activities, and customer feedback.
Drive continuous improvement initiatives within the field service organization.