Field Support Supervisor
About The Position
The Field Support Supervisor at KLA Corporation leads a team of field service engineers responsible for installing, maintaining, and repairing KLA semiconductor manufacturing equipment at customer sites. The role focuses on customer satisfaction, team performance, technical excellence, and operational efficiency. The supervisor oversees field service activities, responds to customer escalations, monitors service metrics, manages parts and resources, and collaborates with engineering, manufacturing, and sales teams. The position also supports continuous improvement and ensures compliance with safety, company, and quality standards. Frequent travel to customer sites, sometimes on short notice, is required.
Requirements
- Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent practical experience.
- Minimum of 5 years of field service engineering experience in the semiconductor equipment industry.
- At least 2 years of supervisory or team lead experience.
- Strong technical aptitude and understanding of semiconductor manufacturing processes and equipment, such as metrology and inspection.
- Excellent troubleshooting, diagnostic, and problem-solving skills for complex electro-mechanical systems.
- Ability to manage customer expectations and resolve complex issues effectively.
- Strong communication, interpersonal, and presentation skills.
- Proficiency with service management software and reporting tools.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Willingness and ability to travel frequently to customer sites, sometimes on short notice.
- BS degree in Mechanical Engineering, Electronics, Electrical Engineering, Engineering Technology, or a related area.
Responsibilities
- Supervise, mentor, and develop field service engineers, including performance management, training, and scheduling.
- Oversee installation, calibration, troubleshooting, and repair of KLA equipment at customer facilities.
- Ensure timely resolution of technical issues to minimize downtime and maximize customer tool availability.
- Serve as a primary contact for customer escalations and maintain customer relationships and satisfaction.
- Monitor service performance metrics, identify improvement opportunities, and implement corrective actions.
- Collaborate with engineering, manufacturing, and sales teams, sharing field feedback and contributing to product improvements.
- Manage spare parts inventory and ensure efficient resource utilization.
- Ensure adherence to safety protocols, company policies, and quality standards.
- Prepare and present reports on team performance, service activities, and customer feedback.
- Drive continuous improvement initiatives within the field service organization.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs may be available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
