Senior Field Service Trainer

Swire Coca-Cola • Tempe, AZ

8d

About The Position

The Senior Field Service Trainer builds, develops, and delivers training programs to enhance the technical expertise of 150–200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, the Trainer supports managers, supervisors, and the sales organization with training and technical guidance. The role designs customized programs to help technicians properly diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads virtual and in-person training and helps ensure technicians meet certification standards and maintain strong equipment-service performance.

Requirements

• High school diploma or GED, with additional experience as specified in the posting.
• At least 2 years of progressive experience leading or managing people.
• Good interpersonal skills, dependability, results-driven approach, timely decision-making, and ability to delegate.
• Proficiency in Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• Bachelor's degree in a business-related field preferred.
• At least 2 years of CAM experience or experience in a related technical field preferred.
• At least 1 year of experience managing and/or implementing projects preferred.

Responsibilities

• Execute Customer Asset Management (CAM) direction, strategy, goals, and objectives within the assigned area.
• Build, develop, and deliver training programs for 150–200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians.
• Partner with management, technicians, NAOU, and suppliers to design and implement customized training programs covering equipment diagnosis, repair, preparation, and installation.
• Audit completed field service activities for compliance with reactive service and installation standards.
• Audit equipment processes, procedures, and inventories as assigned.
• Foster internal and external relationships within assigned regions.
• Perform other duties as assigned.

Benefits

• Health coverage with three medical options, dental, and vision.
• 401(k) retirement plan with company match.
• Health Savings Accounts with company match.
• Free virtual primary care, acute care, and physical therapy.
• Free Employee Assistance Program.
• Company-paid vacation, holidays, sick time, bereavement leave, jury duty leave, maternity/parental leave, disability leave, and volunteer time.
• Discounted and free products.
• Tuition reimbursement.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED