Senior Field Service Trainer

Swire Coca Cola • Tempe, AZ

6d

About The Position

The Senior Field Service Trainer builds, develops, and delivers training programs to enhance the technical expertise of 150–200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, the Trainer provides training and technical guidance to managers, supervisors, and the sales organization. The role designs and implements customized programs that prepare technicians to diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads virtual and in-person training sessions to help technicians meet certification standards and maintain strong performance in equipment service.

Requirements

• High school diploma or GED, with additional experience as detailed in the posting.
• At least 2 years of progressive experience leading or managing people.
• Good interpersonal skills, dependability, a results-driven approach, and timely decision-making ability.
• Ability to delegate.
• Proficiency in Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• Bachelor’s degree in a business-related field preferred.
• At least 2 years of CAM experience or experience in a related technical field preferred.
• At least 1 year of experience managing and/or implementing projects preferred.

Responsibilities

• Execute Customer Asset Management (CAM) direction, strategy, goals, and objectives within the assigned area.
• Build, develop, and deliver training programs for 150–200 Field Service, EFC, and Remanufacturing Technicians.
• Partner with management, technicians, NAOU, and suppliers to design and implement customized technical training programs.
• Audit completed field service activities for compliance with reactive service and installation standards.
• Audit equipment processes, procedures, and inventories as assigned.
• Foster internal and external relationships within assigned regions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED