Field Service Technical Trainer

Industrial Electric Manufacturing•Atlanta, GA

About The Position

The Field Service Technical Trainer supports the development, onboarding, and technical readiness of entry-level Field Service employees. The trainer delivers structured instruction in electrical systems, equipment startup, commissioning, troubleshooting, software tools, safety practices, and related field service functions, helping new and existing employees build the knowledge, practical skills, and confidence to work successfully and safely in the field. The role manages and facilitates a four-week new-hire orientation schedule and provides classroom instruction, hands-on demonstrations, workshops, lab sessions, practical exercises, and other interactive learning activities. The trainer evaluates trainee knowledge, practical skills, progress, and readiness; provides coaching and feedback; maintains training records; and works with Field Service leadership, production, engineering, shop leads, technicians, and other stakeholders to identify training needs and improve training programs. The position has no direct supervisory responsibilities and may include travel of up to 30% to IEM regional field offices and vendor sites.

Requirements

At least 2 years of relevant experience in the electrical industry, field service, testing, commissioning, troubleshooting, or related technical work.
Strong verbal, written, interpersonal, and presentation skills.
Ability to engage, instruct, and support trainees with varying experience levels and learning styles.
Detail-oriented and organized, with the ability to manage multiple training priorities effectively.
Ability to interpret technical information, assess trainee performance, analyze issues, prioritize tasks, communicate clearly, and make sound decisions in a fast-paced training and service environment.

Nice To Haves

An associate technical degree in engineering, electrical technology, industrial technology, or a related field; an equivalent combination of education and relevant field experience may be considered.
Previous experience in training, teaching, instructing, coaching, or facilitating employee learning.
Experience with power products, electrical testing, troubleshooting, startup, commissioning, and related field service activities.
Proficiency with training tools, software systems, and multimedia resources.
Credentialing alignment.

Responsibilities

Deliver technical training for new and existing Field Service employees to support onboarding, field readiness, and ongoing development.
Manage and facilitate the four-week new-hire orientation training schedule for Field Service employees.
Provide instruction in mechanical assembly, wiring, startup testing, troubleshooting, commissioning, software tools, networking and communications, report writing, and related technical field service processes.
Conduct classroom instruction, hands-on demonstrations, workshops, lab sessions, and other interactive training activities.
Coordinate practical exercises that give trainees experience with electrical equipment, tools, and technologies.
Evaluate trainee performance, technical comprehension, practical skill development, and readiness through assessments, observations, quizzes, practical exercises, and feedback.
Provide constructive coaching and developmental feedback to trainees.
Maintain accurate and organized training records for Field Service personnel.
Collaborate with production, engineering, Field Service leadership, shop leads, and technicians to identify training needs, operational gaps, and program improvement opportunities.
Review, update, and enhance training materials and program content to keep training current and aligned with operational needs and company goals.
Support qualification training for employees working on or near energized electrical equipment.
Help ensure consistent, high-quality, effective technical training across the Field Service function.
Perform other duties as assigned by management.