Field Technical Trainer Applications Specialist

BLM Group World Wide•Chicago, IL

About The Position

The Field Technical Trainer Applications Specialist works under minimal supervision of the Training Development and Laser Applications Support Manager. The role conducts internal and external training for customers and BLM personnel and provides direct support to the Laser Applications Support team. Training covers laser system operation and maintenance, the BLM Elements Software suite for part programming and production management, and other required topics. The position also supports training program development, product and software testing, customer documentation, and resolution of technical issues. Travel may be required up to 100%, domestically and internationally.

Requirements

High school diploma required.
At least three years of manufacturing experience in machine setup, maintenance, and parts programming.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Proficiency in CAD/CAM programming.
Ability to diagnose and resolve technical issues quickly and efficiently.
Mechanical aptitude.
Excellent verbal and written communication skills.
Excellent organizational skills.
Ability to work effectively with minimal supervision.
Exceptional time-management skills.
Ability to work effectively with all levels of team members and varied customer personalities.
Proficiency in Windows OS and Microsoft Office/Suite.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Ability to meet the stated physical demands, including lifting or moving up to 50 pounds.

Nice To Haves

Associate degree in a technical discipline and/or equivalent technical military training.
At least two years of Computer Aided Design experience with Solid Works, Catia, Inventor, or similar programs.

Responsibilities

Conduct training for customers and BLM personnel on laser system operation and maintenance, BLM Elements Software, part programming, production management, and other required topics.
Assist with developing and improving training programs, including outlines, guides, procedures, and other resources.
Support testing of new machine and software features, options, settings, technology, and versions for training and field service operations.
Help develop documentation for customers and BLM personnel to improve understanding and proper use of BLM products.
Provide customers with technical counsel and solutions to specific technical issues and service tickets.
Understand technical issues sufficiently to make recommendations or refer matters to a subject-matter expert.
Maintain positive customer rapport and business relationships by providing outstanding customer service.
Travel as required by management, potentially up to 100% domestically and internationally.
Perform other duties as assigned by management.