Enterprise Applications Technical Specialist
About The Position
This role focuses on administering, configuring, monitoring, maintaining, and supporting assigned enterprise applications across production and non-production environments. The specialist will diagnose and resolve complex issues related to applications, integrations, authentication, data, performance, and availability, coordinating with vendors and internal teams as needed. Key responsibilities include planning and executing application upgrades, patches, and configuration changes, managing the complete application lifecycle, and maintaining essential documentation like roadmaps, support matrices, and runbooks. The position also involves supporting interfaces, APIs, and data exchanges, working extensively with Microsoft technologies, and automating tasks using PowerShell. Adherence to ITIL best practices for change, release, incident, problem, and configuration management is expected. The role requires developing and executing technical test plans, collaborating with cybersecurity and infrastructure teams, monitoring application health, and serving as a technical liaison between various stakeholders. Participation in an on-call rotation and after-hours maintenance is also a requirement.
Requirements
- Bachelor’s degree in information technology, computer science, management information systems, or a related field; equivalent relevant experience may be considered.
- Five or more years of progressively responsible experience supporting, administering, integrating, and upgrading enterprise applications in complex environments.
- Demonstrated experience leading or performing application upgrades, including planning, dependency assessment, testing, deployment, validation, issue resolution, and post-implementation support.
- Strong knowledge of application lifecycle management, software release practices, environment management, vendor support models, and application retirement processes.
- Microsoft certification in Azure, Microsoft 365, Windows Server, Power Platform, security, or a related discipline.
- Experience supporting enterprise applications in a regulated or highly available environment.
- Experience with application monitoring, automation, APIs, middleware, source control, deployment pipelines, and cloud platforms.
- Familiarity with disaster recovery planning, high availability, data retention, audit requirements, and vendor risk management.
- ITIL Foundation or equivalent service management training.
Responsibilities
- Administer, configure, monitor, maintain, and support assigned enterprise applications across production and nonproduction environments.
- Diagnose and resolve complex application, integration, authentication, data, performance, and availability issues; coordinate escalations with vendors and internal teams as needed.
- Plan and execute application upgrades, patches, service packs, releases, and configuration changes, including readiness assessment, dependency analysis, testing, deployment, validation, and rollback planning.
- Manage the complete application lifecycle, including evaluation, architecture review, implementation, transition to support, optimization, version currency, technical debt reduction, and decommissioning.
- Maintain application roadmaps, upgrade schedules, support matrices, licensing information, technical documentation, runbooks, configuration records, and knowledge articles.
- Support interfaces, APIs, scheduled jobs, data exchanges, middleware, and application dependencies; monitor failures and restore service promptly.
- Work closely with Microsoft technologies, including Windows Server, Microsoft 365, Entra ID, Active Directory, Azure, PowerShell, SQL Server, IIS, and related security and administration tools.
- Automate repeatable administration, monitoring, deployment, reporting, and support activities using PowerShell or other appropriate scripting and orchestration tools.
- Apply change management, release management, incident management, problem management, and configuration management practices to application support activities.
- Develop and execute technical test plans for upgrades, integrations, disaster recovery, security changes, and application enhancements; document results and remediate identified issues.
- Partner with cybersecurity and infrastructure teams to implement access controls, vulnerability remediation, certificate management, logging, backup, recovery, and business continuity requirements.
- Monitor application health, capacity, performance, availability, support trends, and vendor service levels; recommend improvements based on measurable results.
- Serve as a technical liaison among application owners, business teams, vendors, project teams, and support groups, translating business requirements into sustainable technical solutions.
- Participate in an on-call rotation and planned after-hours maintenance when required to support critical systems and minimize operational disruption.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
