Enterprise Applications Specialist

Kahana & Feld LLP•Irvine, CA

23h•Hybrid

About The Position

The Enterprise Applications Specialist supports the firm’s enterprise application portfolio and helps employees use technology effectively. The role provides day-to-day application administration and support, serves as an escalation point for application issues, assists with the creation of application configurations, testing and rollouts, and creates practical documentation and training.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience, is required.
3+ years of experience supporting enterprise applications in a cloud or SaaS environment.
Hands-on experience with Azure Active Directory, SSO, and identity/access management.
Experience creating clear user documentation and delivering technology training to individuals or groups.
Strong customer service, communication, facilitation, and interpersonal skills, including the ability to explain technical concepts to nontechnical users.
Strong understanding of application security principles and compliance frameworks.
Familiarity with common law firm applications (e.g. iManage, Egnyte, Aderant, Intapp, NetDocuments, or similar).
Exceptional documentation and organizational skills, with a proven ability to manage multiple priorities and work effectively across teams and vendors.
Excellent troubleshooting, documentation, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Experience in a legal or professional services environment is a plus.

Responsibilities

Provide day-to-day administration of the firm’s cloud-based application suite, including application configurations, user settings, permissions, workflows, templates, and changes.
Assist with the evaluation, testing, configuration, and deployment of new applications, features, updates, and integrations.
Monitor application notifications, known issues, service availability, and release information.
Serve as the applications escalation point of contact, investigate application incidents, and identify practical solutions.
Document resolutions and recurring issues to applications.
Coordinate user acceptance testing, launch communications, training, and gather feedback after rollouts.
Develop role-based training plans and materials for new applications, major updates, and recurring user needs.
Deliver instructor-led, virtual, and one-on-one training for employees with different levels of technical experience.
Create and maintain user guides, quick reference materials, frequently asked questions, knowledge base articles, standard operating procedures, and support runbooks.
Train service desk and IT support staff on application features, common issues, troubleshooting steps, and escalation procedures.
Review application-related tickets and user feedback to identify recurring issues, knowledge gaps, and opportunities to improve support or training.
Work with business stakeholders to understand needs and recommend practical improvements to application use and related processes.
Follow firm security, privacy, records management, and change management requirements when supporting or configuring applications.
Support access management activities, including coordination of user permissions, security groups, single sign-on, multi-factor authentication, and provisioning or deprovisioning workflows.
Partner with infrastructure and security team members on application integrations, access issues, testing, risk remediation, and incident response.
Open and manage vendor support cases, provide requested diagnostic information, track progress, test proposed solutions, and confirm resolution.
Assist application owners with vendor reviews, licensing information, renewal planning, and other administrative activities as requested.