Field Clinical Applications Specialist
About The Position
At Insight Molecular Diagnostics (iMDx), the mission is to democratize access to molecular diagnostic testing by giving clinicians and researchers diagnostic tools to help improve patient outcomes. The Field Clinical Applications Specialist supports the development, support, and execution of commercial RUO and IVD product strategy across iMDx’s Oncology and Transplant portfolio. Working with the Product Market Development Team, the specialist builds long-term relationships with decision-makers and influencers in clinical and research laboratories, gathers market intelligence, and shares customer and KOL feedback to inform product and clinical development. The role provides primary laboratory support, including product training, assay implementation, validation, and troubleshooting, and also assists the sales team with technical and applications support when needed. Domestic travel of up to 50% and international travel of up to 10% is required.
Requirements
- At least 3 years of experience in the diagnostic industry.
- At least 3 years of direct customer-facing experience.
- A bachelor's degree or advanced degree in molecular biology or a similar field.
- Understanding of CAP/CLIA and NYS guidelines for laboratory-developed tests.
- Ability to assess customer clinical needs and implement training and experimental approaches to support customer success.
- Strong interpersonal skills and the ability to communicate effectively and professionally with customers or partners.
- Excellent written and verbal communication skills.
- Ability to identify and overcome technical issues.
- Strong organizational skills, attention to detail, and ability to multitask.
- Ability to build effective internal and partner relationships, including with team members, clients, vendors, and suppliers.
- Customer-focused, collaborative, innovative, strategic, action-driven, adaptable, and willing to support responsibilities beyond the defined role.
- Willingness to travel up to 50% domestically and 10% internationally.
Responsibilities
- Provide primary support to clinical laboratories through training, validation, and troubleshooting for iMDx products.
- Lead implementation of assays, products, and clinical solutions at customer sites.
- Provide technical and applications assistance in response to customer inquiries.
- Build and maintain relationships with collaborating partners, decision-makers, and potential influencers.
- Help develop processes, training materials, and knowledge bases to support customers using iMDx RUO products.
- Provide technical and application support to the sales team when needed.
- Identify and initiate programs or tactics of mutual interest to iMDx and KOLs, as appropriate.
- Share KOL insights and market intelligence with cross-functional partners to inform strategies, tactics, training, and customer service efficiency.
- Remain knowledgeable about the competitive environment and oncology treatment paradigms, including how the iMDx portfolio compares with competitors.
- Use customer feedback and market knowledge to inform product strategy, customer support, and development priorities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
