Field Technical Trainer Applications Specialist

BLM GROUP•Novi, MI

About The Position

The Field Technical Trainer Applications Specialist works under minimal supervision of the Training Development and Laser Applications Support Manager. The role conducts internal and external training for customers and BLM personnel on laser-system operation and maintenance, the BLM Elements Software suite, production management, and other relevant topics. It also supports the Laser Applications Support team by helping develop training materials and product documentation, testing new machine and software features, and providing customers with technical guidance and solutions. The position requires travel of up to 100%, including domestic and international travel as required by management. The role has no supervisory responsibility.

Requirements

High school diploma required.
At least three years of manufacturing experience in machine setup, maintenance, and parts programming.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Proficiency with CAD/CAM programming.
Ability to diagnose and resolve technical issues quickly and efficiently.
Mechanical aptitude.
Excellent verbal and written communication skills.
Excellent organizational skills.
Ability to work effectively with minimal supervision.
Exceptional time-management skills.
Ability to work effectively with team members at all levels and with customers of varied personalities.
Proficiency in Windows OS and Microsoft Office/Suite.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.

Nice To Haves

Associate degree in a technical discipline and/or equivalent technical military training.
At least two years of Computer Aided Design experience using Solid Works, Catia, Inventor, or similar programs.

Responsibilities

Conduct training courses for customers and BLM personnel on laser-system operation and maintenance, BLM Elements Software for part programming and production management, and other required topics.
Assist with developing and improving training programs, including outlines, guides, procedures, and other resources.
Support testing of new machine and software features, options, settings, technologies, and versions for training and field service operations.
Help develop documentation for customers and BLM personnel to improve understanding and proper use of BLM products.
Support customers by providing technical counsel and solutions to specific technical issues and service tickets.
Understand technical issues sufficiently to make recommendations or refer them to a subject-matter expert.
Maintain positive customer rapport and business relationships through outstanding customer service.
Travel up to 100% as required by management.
Perform other duties as assigned by management.