Field Technical Trainer Applications Specialist

BLM Group World Wide • Novi, MI

2d

About The Position

The Field Technical Trainer Applications Specialist works under minimal supervision of the Training Development and Laser Applications Support Manager. The role conducts internal and external training for customers and BLM personnel and provides direct support to the Laser Applications Support team. Training covers laser system operation and maintenance, the BLM Elements Software suite, production management, and other relevant topics. The position also supports training-program development, testing of new machine and software features, and customer-facing technical documentation and support. Travel of up to 100%, domestically and internationally, may be required as directed by management.

Requirements

• High school diploma required.
• At least three years of manufacturing experience in machine setup, maintenance, and parts programming.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and in Windows OS and Microsoft Office/Suite.
• Proficiency with CAD/CAM programming.
• Ability to diagnose and resolve technical issues quickly and efficiently.
• Mechanical aptitude.
• Excellent verbal and written communication skills.
• Excellent organizational skills and exceptional time-management skills.
• Ability to work effectively with minimal supervision and with all levels of team members and diverse customer personalities.
• Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.

Nice To Haves

• Associate degree in a technical discipline and/or equivalent technical military training.
• At least two years of computer-aided design experience using SolidWorks, CATIA, Inventor, or similar programs.

Responsibilities

• Conduct training for customers and BLM personnel on laser system operation and maintenance, BLM Elements Software, production programming and management, and other required topics.
• Assist with developing and improving training programs, including outlines, guides, procedures, and other resources.
• Support testing of new machine and software features, options, settings, technology, and versions for training and field service operations.
• Help develop documentation for customers and BLM personnel to improve understanding and proper use of BLM products.
• Provide customers with technical counsel and solutions to technical issues and service tickets.
• Understand technical issues sufficiently to recommend solutions or refer them to a subject-matter expert.
• Maintain positive customer rapport and business relationships through outstanding customer service.
• Travel domestically and internationally up to 100%, as required by management.
• Perform other duties assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life and disability coverage

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED