Field Technical Trainer Applications Specialist

BLM Group World Wide • Atlanta, GA

1d

About The Position

The Field Technical Trainer Applications Specialist works under minimal supervision of the Training Development and Laser Applications Support Manager. The role conducts training for customers and BLM personnel on laser-system operation and maintenance, BLM Elements Software, and other relevant topics, while providing direct support to the Laser Applications Support team.

The specialist helps develop and improve training programs and customer-facing documentation, supports testing of new machine and software features, and provides technical counsel and solutions for customer issues and Service Tickets. The position requires strong customer service, effective communication and organization, and the ability to work with minimal supervision. Travel of up to 100%, including domestic and international travel, may be required.

Requirements

• High school diploma required.
• At least three years of manufacturing experience in machine setup, maintenance, and parts programming.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and Windows OS/Microsoft Suite.
• Proficiency in CAD/CAM programming.
• Ability to diagnose and resolve technical issues quickly and efficiently.
• Mechanical aptitude.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to work effectively with minimal supervision.
• Exceptional time-management skills.
• Ability to work effectively with all levels of team members and a range of customer personalities.
• Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.

Nice To Haves

• Associate degree in a technical discipline and/or equivalent technical military training.
• At least two years of Computer Aided Design experience using SolidWorks, Catia, Inventor, or similar programs.

Responsibilities

• Conduct training for customers and BLM personnel on laser-system operation and maintenance, the BLM Elements Software suite, and other relevant topics.
• Assist with developing and improving training programs, including outlines, guides, procedures, and other resources.
• Support testing of new machine and software features, options, settings, technology, and versions for training and field service operations.
• Help develop documentation for customers and BLM personnel about understanding and using BLM products.
• Provide technical counsel and solutions for customer technical issues and Service Tickets.
• Understand technical issues sufficiently to make recommendations or refer them to a subject matter expert.
• Maintain positive customer rapport and business relationships by providing outstanding customer service.
• Travel domestically and internationally, up to 100%, as required by management.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life and disability coverage

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED