Field Service Trainer

Sure Power•Ridley Park, PA

17h

About The Position

The Field Service Trainer develops and delivers comprehensive training programs for Field Service Technicians. The role helps ensure field staff can safely and effectively install, commission, maintain, and troubleshoot battery backup systems and associated critical power distribution equipment. The trainer creates and updates learning materials, delivers instruction in person or online, assesses technicians’ mechanical and diagnostic skills, and supports managers with coaching resources. The position also leads safety training, evaluates technician readiness through written and practical assessments, and travels to job sites for audits, ride-alongs, and on-the-job coaching. The employee must complete all company-required training and perform other duties as assigned.

Requirements

High school diploma or technical degree, 3+ years of direct field experience, or an equivalent combination of education and experience.
Extensive understanding of electrical safety standards.
Valid driver’s license with a good driving record and ability to meet DOT regulatory requirements.
Ability and willingness to travel to job sites, including overnight travel, and work nights and weekends as needed.
Basic computer proficiency.
Ability to operate forklifts, pallet jacks, and other equipment.
Experience presenting information, leading groups, and coaching individuals.
Experience teaching, mentoring, or onboarding junior technicians.

Nice To Haves

NFPA 70E certification is highly preferred.

Responsibilities

Create lesson plans, hands-on labs, digital modules, troubleshooting guides, and training guides for new and existing technology.
Teach in-person or online classes covering equipment operations, troubleshooting, software updates, and company policies.
Test trainees’ mechanical and diagnostic skills to assess readiness for field work.
Revise courses when new products launch or field service software is updated.
Provide managers with observation forms or coaching packets to support on-the-job technician guidance.
Lead mandatory safety training focused on NFPA 70E arc-flash safety, OSHA regulations, lock-out/tag-out (LOTO), and safe heavy battery handling and disposal.
Evaluate technician competencies through written exams and hands-on practical testing in the power lab before clearing technicians for solo field work.
Travel to job sites to conduct field audits, ride-alongs, and on-the-job coaching.
Participate in and successfully complete all training required by the company.
Perform other duties as assigned.