Field Service Trainer
About The Position
Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
Requirements
- Demonstrate skills necessary to Evaluate and Train Service Technicians in every area within their Roles and Responsibilities.
- Ability to multitask and exceptional organization skills
- Proven success with providing professional and courteous services in the field.
- Able to analyze technical competencies in order to identify strengths and weaknesses for improvement opportunities.
- Computer skills with Glovia, Astea, Word and Excel
- Extensive familiarity with Munters product; SyCool, Geoclima Chillers, AHU, Oasis, Delta 3, Delta Flow, and HM3
- Knowledge of: BOM structures, Wiring Schematics, and HVAC controls
- Basic understanding of application & product engineering practices
- Basic understanding of refrigeration, and Data Center cooling equipment.
- Munters Production Operations processes & procedures
- Intimately familiar with all Service policies, processes, & repair procedures
- High school diploma or equivalent
- Minimum of 10 years in Electrical, Mechanical and HVAC equipment with troubleshooting.
- Training and Presentation Experience
- Experience or exposure to lean concepts
Responsibilities
- Develop and manage programs aimed at onboarding new hires and continuous growth and development for current Technicians.
- Work closely with Management to schedule in field or Munters Academy training to address onboarding and/or training needs.
- Closely evaluate and monitor Technician skillset.
- Provide detailed reports after each session for Munters records, management review and discussion for next steps in development.
- Continuously involved with program improvements that will lead to training enhancements and/or opportunities to better address Technician developmental needs.
- Understand that Field Service’s major role is one of timely responses to customers’ needs and focus as part of a team to help us be prepared at all times to support customers’ requests and needs.
Benefits
- Competitive Salary
- Comprehensive health, dental, and vision insurance plans
- Flexible work schedule
- Generous vacation and paid time off
- 401K retirement savings plan with employer matching
- Professional development opportunities, including tuition reimbursement, and conference attendance
- Company-sponsored social events and team-building activities
- State-of-the-art equipment and tools to support your work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
