Senior Field Service Technician
About The Position
The Senior Field Service Technician works remotely, with selected candidates located in Virginia, and reports to the Service Team Leader. The role executes service work in accordance with work instructions, customer orders and expectations, and ABB quality and safety guidelines. The technician provides on-site customer service for critical power equipment, addressing technical issues and helping customers improve operations. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Its portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, safety devices, and advanced UPS solutions. The role also supports technician certification, coaching, and complex site activities, while contributing to customer satisfaction, sales opportunities, and improvements in products, quality, operations, and service.
Requirements
- One of the following education and experience combinations: bachelor's degree in Electrical Engineering or Electrical Engineering Technology and 4+ years servicing critical power equipment; associate degree in electrical technology and 6+ years servicing critical power equipment; or high school diploma/GED and equivalent work and/or military experience with 8+ years servicing critical power equipment.
- Advanced ability to communicate information in writing and verbally to varying levels within the organization.
- Ability to collaborate well with others.
- Advanced ability to use Microsoft Office products.
- Moderate ability to project manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with speed and ownership until the job is complete.
- Must already have work authorization permitting employment with ABB in the United States.
Responsibilities
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Support the certification process of Associate Field Service Technicians and Field Service Technicians; coach technicians and supervise complex site activities.
- Act as a trainer for team members and customers when needed.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Proactively identify potential equipment failures and recommend corrective actions.
- Build and maintain positive customer relationships and communicate service timelines and expectations.
- Identify potential new sales opportunities while addressing customer needs and communicate them internally.
- Identify opportunities for product and quality improvements and recommend improvements to management for operations and customer service.
- Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents.
Benefits
- Choice between two medical plan options: PPO Copay Plan or High Deductible Health Plan with a Health Savings Account.
- Choice between Core and Core Plus dental plans.
- Vision benefit.
- Company-paid life insurance equal to 2x base pay.
- Company-paid AD&D insurance equal to 1x base pay.
- Voluntary life and AD&D insurance, employee-paid.
- Company-paid short-term disability for up to 26 weeks.
- Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
- Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Parental leave for up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
