Senior Field Service Technician

Xylem•Rockford, IL

21h

About The Position

The Senior Field Service Technician initiates and performs field service activities at customer sites safely and efficiently. The role involves proactive troubleshooting of systems and working with mechanical, electrical, and diesel equipment; conducting preventive maintenance and managing parts inventory; and identifying and correcting safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple systems, locations, or customers. The position typically involves minimal supervision and independent work, while requiring the ability to function as part of a team. Some travel is required, estimated at 20%–40% depending on division and location, including overnight stays away from home. Xylem is a global water solutions company with 23,000 employees operating in over 150 countries. Its products and services support public utilities, industrial sectors, residential areas, and commercial buildings, including smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. The company emphasizes sustainable water solutions, inclusion and belonging, employee resource groups, and a paid volunteer program.

Requirements

High school diploma or equivalent.
Ability to obtain required customer clearances, such as TWIC and DISA.
Ability to obtain a DOT medical card.
Clean driving record.
Customer service experience.
Ability to work without direct supervision.
Technical soundness and critical-thinking and troubleshooting ability.
Ability to synthesize technical information and communicate it clearly.
Ability to derive insight from customer experience to solve problems and produce outcomes, including in novel and unexpected situations.
Some travel required, approximately 20%–40% depending on division and location, with overnight stays away from home.
Driving-related documentation and checks are listed, including a Driver Application for Employment, Motor Vehicle Report, driver disclosure and release, employee applicant drug and alcohol statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, road test, copy of driver's license, and copy of medical certificate.

Nice To Haves

Industry-specific license(s).
Work experience, preferably 2 to 5 years of technical work experience, including industrial or commercial process water experience.
Experience in electrical, mechanical, diesel, or fusion work, depending on the business unit.
Experience with Microsoft Office and smart devices.

Responsibilities

Initiate and execute field service activities at customer sites safely and efficiently.
Proactively troubleshoot systems and work with mechanical, electrical, and diesel equipment conditions.
Conduct preventive maintenance and manage parts inventory.
Anticipate and correct safety issues involving company- and customer-owned equipment.
Interface directly with customers and potentially support multiple systems, locations, or customers.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Function in a team environment and work independently, usually with minimal supervision.