Senior Field Service Technician

Xylem•Irondale, AL

About The Position

The Senior Field Service Technician initiates and performs field service activities at customer sites safely and efficiently. The role involves troubleshooting systems proactively; working with mechanical, electrical, and diesel equipment; performing preventive maintenance and parts inventory; and anticipating and addressing safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple systems, locations, and customers. The role usually involves minimal supervision and requires the ability to work independently and as part of a team. Travel varies by division and location, from 20% to 80%, and may involve overnight stays away from home. The position requires a high school diploma or equivalent and the ability to obtain a Class A or B CDL with applicable endorsements. Candidates must be able to obtain customer clearances and a DOT medical card, maintain a clean driving record, and demonstrate technical troubleshooting, customer service, communication, and critical-thinking skills. Two to five years of technical work experience, including industrial or commercial process water experience, is preferred. Experience with electrical, mechanical, diesel, or fusion systems may be relevant depending on the business unit. Xylem describes its culture as emphasizing safety, care of company property, innovation, accountability, empowerment, professional development, collaboration, and results-driven performance. The company also highlights inclusion and belonging, employee resource groups, and its paid Xylem Watermark Volunteer Program.

Requirements

High school diploma or equivalent.
Capable of obtaining a Class A or B CDL with applicable endorsements.
Ability to obtain required customer clearances, such as TWIC or DISA.
Ability to obtain a DOT medical card.
Clean driving record.
Customer service experience.
Ability to work without direct supervision.
Technically sound, with critical-thinking and troubleshooting ability.
Ability to synthesize technical information and communicate it clearly.
Experience with Microsoft Office and smart devices.
Ability to derive insight from customer experience to produce outcomes and solve problems, including in novel or unexpected situations.
Willingness to travel 20%–80%, depending on division and location, including overnight stays away from home.

Nice To Haves

Two to five years of technical work experience, including industrial or commercial process water experience.
Industry-specific license(s) may be preferred.
Experience in electrical, mechanical, diesel, or fusion systems, depending on the business unit.

Responsibilities

Initiate and execute field service activities at customer sites safely and efficiently.
Proactively troubleshoot systems.
Work with mechanical, electrical, and diesel equipment conditions.
Conduct preventive maintenance and maintain parts inventory.
Anticipate and correct safety issues involving company- and customer-owned equipment.
Interface directly with customers and potentially perform work across multiple systems, locations, and customers.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Function in a team environment and work independently, usually with minimal supervision.
Complete applicable driver-related application, disclosure, certification, and license documentation.