Senior Field Service Technician
About The Position
ABB is hiring a Senior Field Service Technician for its Smart Power division. The position reports to the Service Team Leader and is remote, with selected candidates located in Virginia. The role executes field service work in accordance with customer orders, work instructions, and ABB quality and safety guidelines, while delivering customer service and communicating service timelines and expectations. The technician works at customer sites to identify operational improvements and resolve technical issues in certified areas. Work includes installation, commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and equipment replacements. The position also supports technician certification, coaches and trains technicians and customers, and supervises complex site activities. The role prepares material lists and ensures service materials and equipment meet quality standards and are available. It includes identifying potential equipment failures and recommending corrective actions, building customer relationships, identifying sales opportunities, and recommending product, quality, operational, and customer-service improvements. The technician follows safety and environmental practices and reports unsafe practices and incidents.
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and 6 or more years of experience servicing critical power equipment; or an associate degree in electrical technology and 8 or more years of relevant experience; or a high school diploma/GED and equivalent work and/or military experience with 10 or more years servicing critical power equipment.
- Advanced ability to communicate written and verbal information to varying levels within the organization.
- Ability to collaborate well with others.
- Advanced ability to use Microsoft Office products.
- Moderate ability to project manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with speed and ownership until the job is complete.
- Must already have work authorization permitting employment with ABB in the United States.
Responsibilities
- Work on-site with customers to identify operational improvement opportunities and eliminate pain points.
- Perform field service tasks, identify technical issues, and troubleshoot on-site within certified areas.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Support the certification process for Associate Field Service Technicians and Field Service Technicians.
- Coach technicians and supervise complex site activities; train team members and customers when needed.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Identify potential equipment failures proactively and recommend corrective actions.
- Build and maintain positive customer relationships and contribute to customer satisfaction.
- Identify potential sales opportunities while addressing customer needs and communicate them internally.
- Identify opportunities for product and quality improvements and recommend operational and customer-service improvements to management.
- Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents.
Benefits
- Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
- Choice between Core and Core Plus dental plans.
- Vision benefit.
- Company-paid life insurance equal to 2x base pay.
- Company-paid AD&D equal to 1x base pay.
- Voluntary life and AD&D insurance, employee-paid.
- Company-paid short-term disability for up to 26 weeks.
- Company-paid long-term disability at 60% of pay, with the ability to buy up to 66 2/3% of pay.
- Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Parental leave for up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
