Senior Field Service Technician

Xylem•Lemont, IL

About The Position

The Senior Field Service Technician initiates and executes field service activities at customer sites safely and efficiently. The role involves proactive troubleshooting of systems; working with mechanical, electrical, and diesel equipment conditions; conducting preventative maintenance and parts inventory; and anticipating and correcting safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple systems, locations, or customers, usually with minimal supervision and independently as well as in a team environment. The position requires some travel, estimated at 20%–40% depending on division and location, including overnight stays away from home. The role also includes driving-related documentation and requirements, such as an employment driver application, motor vehicle report, driver disclosures and certifications, a copy of a driver's license, and a copy of a medical certificate. Xylem describes its broader mission as advancing sustainable water solutions. The company also offers a paid Volunteer Program, Xylem Watermark, and supports inclusion and belonging through Employee Resource Groups.

Requirements

High school diploma or equivalent.
Ability to obtain all required customer clearances, such as TWIC and DISA.
Ability to obtain a DOT Medical card.
Clean driving record.
Electrical, mechanical, diesel, or fusion experience, depending on the business unit.
Ability to work without direct supervision and demonstrate technical competence.
Experience with Microsoft Office, including smart devices.
Customer service experience.
Critical thinking and troubleshooting ability.
Ability to synthesize technical information and communicate it clearly.
Ability to use customer experience insights to produce outcomes and solve problems, including in novel or unexpected situations.
Some travel required; 20%–40% depending on division and location, including overnight stays away from home.
Required driving documentation includes a Driver Application for Employment, Motor Vehicle Report, Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, Road Test, copy of driver's license, and copy of medical certificate.

Nice To Haves

Industry-specific license(s) may be preferred.
Work experience is preferred.
2 to 5 years of technical work experience, including industrial or commercial process water experience.

Responsibilities

Initiate and execute field service activities at customer sites safely and efficiently.
Proactively troubleshoot systems and work with mechanical, electrical, and diesel equipment conditions.
Conduct preventative maintenance and manage parts inventory.
Anticipate and correct safety issues involving company- and customer-owned equipment.
Interface directly with customers and potentially support multiple systems, locations, or customers.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Function in a team environment and work independently, usually with minimal supervision.