Senior Field Service Technician

Electronic Power Design•Houston, TX

14h

About The Position

Electronic Power Design, Inc. (EPD) is seeking a skilled, experienced Senior Technician to provide advanced field service support for electrical power and control systems. The role covers installation, commissioning, troubleshooting, maintenance, repair, and customer support, with the technician serving as a technical leader in the field. The Senior Technician works with customers, engineers, and service personnel to resolve complex technical challenges, mentor junior technicians, and deliver safe, reliable, high-quality field service solutions. The position also supports manufacturing operations when not assigned to field projects. It contributes to quality improvement, process optimization, operational efficiency, and customer satisfaction. The technician prepares service reports, maintains project and service records, communicates findings and recommendations, and represents EPD professionally in customer interactions. The role requires adherence to company and customer safety procedures and the ability to travel domestically and internationally up to 80% of the time.

Requirements

High school diploma or equivalent.
Valid driver's license with a clean driving record.
3–7 years of mechanical, electrical, manufacturing, or field service experience.
Strong knowledge of medium-voltage systems and electrical power distribution equipment.
Advanced troubleshooting and diagnostic skills.
Ability to read electrical schematics and technical documentation.
Strong communication, leadership, and problem-solving skills.
Proficiency with Microsoft Office applications and related software.
Ability to stand and walk for extended periods during field service and production activities.
Ability to safely lift and carry up to 50 pounds.
Ability to lift bulky or awkwardly shaped items weighing up to 35 pounds from floor level or above shoulder height.
Ability to safely perform team lifts for items exceeding individual lifting limits or involving ergonomic challenges such as uneven weight distribution or repetitive motion.
Ability to work effectively in varying environmental conditions, including heat and cold exposure.
Ability to work safely in industrial, manufacturing, construction, and customer-site environments.
Ability to perform physically demanding tasks and remain available for on-call assignments as needed.
Ability to travel domestically and internationally up to 80% of the time.

Nice To Haves

Houston Area Safety Council (HASC) Safety Essentials Certification.
OSHA 10-Hour General Industry Certification.
First Aid / CPR / AED Certification.
Experience with switchboards, motor control centers, generator controls, drives, and automation systems.
Experience using specialized testing equipment and diagnostic tools.
Leadership or mentoring experience within field service or industrial environments.

Responsibilities

Install, commission, start up, maintain, and repair electrical power systems.
Lead field service activities while ensuring safety, quality, and customer satisfaction.
Inspect and test equipment and verify its operation.
Support customers in commercial, industrial, manufacturing, and energy industries.
Troubleshoot and repair electrical and mechanical systems.
Configure and service switchboards, motor control centers, drives, and automation systems.
Interpret electrical schematics, drawings, and technical documentation.
Recommend technical solutions to improve equipment reliability and performance.
Mentor and train Assistant and Trainee Technicians.
Provide technical guidance during field service projects and support customer training and knowledge transfer.
Promote teamwork, continuous improvement, and service excellence.
Support manufacturing operations when not assigned to field projects.
Collaborate with Engineering, Manufacturing, and Operations teams on quality improvement, process optimization, and operational efficiency.
Prepare service reports and maintain accurate project documentation, service records, and technical documentation.
Communicate project status, findings, and recommendations to customers and internal teams.
Represent EPD professionally during customer interactions.
Follow company safety policies, PPE requirements, and customer safety procedures.
Maintain safe and organized work areas in field and production environments.
Participate in safety training and compliance initiatives and promote safety, accountability, and professionalism.
Travel domestically and internationally up to 80% of the time and remain available for on-call assignments as needed.