Senior Field Service Technician
Mission Critical Group
•Remote
About The Position
A Field Service Technician performs installation, maintenance, troubleshooting, and emergency repair of UPS, LV & MV power systems at client sites throughout the US. This role requires 70% travel and operates with a high degree of independence. The ideal candidate combines strong UPS & electrical systems experience with excellent customer communication skills and a commitment to safety. You'll serve as the on-site technical expert, building client relationships while keeping critical power equipment running reliably.
Requirements
- 4+ years working with UPS, generators, governors, regulators, MV/LV switchgear, or similar power equipment
- Industry Background: Datacenters, power generation, utilities, oil & gas, marine, or energy sectors
- UPS & Power Distribution equipment
- Proficient with multimeters, hand tools, wiring equipment, and soldering
- Comfortable with Microsoft Office for documentation and reporting
- Valid license with clean driving record (required for travel)
- Strong customer interaction and reporting skills
- High school diploma or GED required.
Nice To Haves
- Technical diploma in Industrial Electrical, Maintenance, or related field
- UPS experience (Delta Electronics, Schneider Electric, Eaton, Vertiv or similar)
- Electrical Distribution experience (Schneider Electric, Eaton, ABB, or similar)
Responsibilities
- Leads jobs and manages field activities
- Perform installation, calibration, preventative maintenance, and emergency repairs on UPS and MV/LV Power distribution equipment
- Troubleshoot and repair breakers, shutdown switches, wiring harnesses, alternators, UPS, battery systems, and control panels, and control wiring
- Conduct root cause analysis on complex electrical failures
- Work with Modular Enclosures and Power Skid systems and perform field surveys
- Serve as the on-site technical expert answering questions, educating clients on maintenance best practices, and building long-term relationships
- Communicate clearly with customers about issues, solutions, and timelines
- Review electrical plans and designs to confirm technical accuracy and identify any potential discrepancies or risks to the project.
- Supervise onsite startup and/or commissioning of company supplied equipment.
- Plan, conduct and document onsite Integrated Systems Testing (IST) for company supplied equipment.
- Ensure all installations meet applicable standards.
- Assist Logistics with timing of all equipment testing
- Partner with Engineering, Production, and Sales teams on service estimates and parts recommendations
- Mentor junior technicians as you develop leadership skills
- Contribute to continuous improvement initiatives
- Provide emergency support when critical systems go down (rotating on-call schedule)
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
