Senior Field Service Technician

ABB•Wilton, CT

19d•$83,300 - $133,280•Remote

About The Position

As a Senior Field Service Technician at ABB, you will provide technical support and service to customers by installing, maintaining, and repairing equipment to ensure optimal performance and customer satisfaction. The role is remote and involves hands-on project work, including startup, commissioning, troubleshooting, design, and repair of power delivery equipment. You will follow ABB safety, compliance, warranty, and engineering procedures; contribute to improving field service standards; prepare technical and administrative reports; manage materials and expenses; and maintain company assets. Travel of approximately 70% or more is required as needed.

Requirements

High school diploma and at least 8 years of engineering or field experience; additional formal education may substitute for required experience on a year-for-year basis.
Technical skills in testing power distribution and delivery equipment, including low-voltage and medium-voltage breakers, switchgear, relays, and transformers.
Experience repairing and refurbishing low-voltage and medium-voltage circuit breakers.
Ability and willingness to travel approximately 70% or more as required.
Ability and willingness to possess and maintain a valid driver's license.
Must already have work authorization permitting employment in the United States.
Employment is conditioned on successful completion of a background investigation and drug screen.

Responsibilities

Follow ABB HSE, ABB Way, Safety Manual, and product warranty policies, and maintain current knowledge of relevant safety standards and procedures.
Perform startup, commissioning, troubleshooting, design, and repair work on power delivery equipment.
Continue developing technical and industry knowledge.
Contribute to improvements in installation and field service standards and follow engineering procedures.
Deliver high-quality service and customer satisfaction in all interactions.
Complete technical reports, job status updates, material orders, quotations, and time and expense reports.
Use sound judgment to control costs and maintain company assets.

Benefits

Choice of two medical plans: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plans: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid AD&D insurance equal to 1 times base pay.
Voluntary life and AD&D insurance, employee-paid, subject to maximums.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to buy up coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption resources.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.