Senior Field Service Technician

Mettler Toledo•Columbia, MD

72d•Onsite

About The Position

The Senior Field Service Technician is responsible for independently installing, calibrating, maintaining, troubleshooting, and repairing industrial weighing and specialized equipment. This role supports complex systems that may include scale terminals, printers, software, computers, networks, PLCs, checkweighers, dimensioning equipment, and weigh-in-motion systems. The technician works directly with customers, sales teams, contractors, and other technicians to resolve issues, complete projects, and ensure equipment operates safely and reliably. Must be willing to attain and maintain a Class B CDL.

Requirements

Valid driver’s license and ability to meet company fleet and driving requirements
High school diploma/GED required
5+ years of progressive experience in field service, electro-mechanical repair, industrial weighing, instrumentation, or a related technical field
Demonstrated success in customer-facing or commercial field service environments, including independent work at customer sites
Advanced knowledge of electrical and mechanical systems, troubleshooting methods, PC networking, software configuration, and equipment integration
Ability to diagnose and resolve complex technical issues with minimal supervision and provide guidance to less-experienced technicians
Ability to obtain and maintain all required Weights and Measures licenses and certifications
Proficiency with Microsoft Office and the ability to use proprietary service, diagnostic, and reporting systems
Ability to communicate effectively with customers, sales teams, contractors, and internal stakeholders
Willingness and ability to travel overnight approximately 10% of the time, with travel potentially increasing to 25% based on business needs
Ability to work overtime, averaging 10–15% and potentially up to 25% as required
Must reside within the assigned service territory
Ability to work safely in environments involving chemicals, solvents, machinery, vehicle traffic, dust, dirt, cold temperatures, and fumes
Ability to use required personal protective equipment and comply with all safety policies; this safety-sensitive position is subject to drug testing
Ability to frequently lift up to 50 pounds and occasionally handle heavier loads, including carrying, pushing, and pulling
Ability to routinely crouch, stoop, kneel, bend, and perform other physical activities required for safe and effective field service work

Nice To Haves

associate degree, technical certification, or equivalent education preferred

Responsibilities

Perform advanced troubleshooting, repairs, installations, calibrations, and preventative maintenance on industrial weighing equipment
Diagnose communication issues between weighing equipment, computers, networks, printers, and programmable logic controllers (PLCs)
Configure and support scale terminals, proprietary software, printer templates, and integrated customer systems
Assist with specialized equipment projects, including weigh-in-motion systems, dimensioning equipment, checkweighers, tank scales, hoppers, and heavy-duty weighing systems
Lead or support customer projects and coordinate with sales teams, contractors, technicians, and other stakeholders
Provide professional technical support to customers and assist other technicians with troubleshooting when needed
Maintain accurate service records, daily documentation, timekeeping, inventory, and required state or county Weights & Measures paperwork
Meet customer uptime, productivity, quality, safety, and service performance expectations
Maintain company vehicles, tools, and equipment in accordance with company policies
Participate in an on-call rotation and support service sales by identifying and submitting customer opportunities
Collaborate with internal teams and external customers to promote a professional, responsive, and solutions-focused service experience