Senior Field Service Technician
About The Position
The Senior Field Service Technician performs customer-site service work for ABB Smart Power, which provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The role covers critical power equipment service activities, including troubleshooting, installation and commissioning, maintenance, repairs, upgrades, retrofits, replacements, and end-of-life services. The technician works to ABB quality and safety guidelines, supports customer satisfaction and retention, and identifies operational, product, quality, and sales opportunities. The position is remote, with successful candidates located in New Jersey, and reports to the Service Team Leader.
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and at least 4 years of experience servicing critical power equipment; or an associate degree in electrical technology and at least 6 years of such experience; or a high school diploma/GED and equivalent work and/or military experience with at least 8 years servicing critical power equipment.
- Advanced ability to interact and communicate information in writing and verbally to varying levels within the organization.
- Ability to collaborate well with others.
- Advanced ability to use Microsoft Office products.
- Moderate ability to project manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with a sense of urgency and ownership until the job is complete.
- Must already have work authorization permitting employment with ABB in the United States.
Responsibilities
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, identify technical issues, and conduct on-site troubleshooting within certified areas.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Support certification of Associate Field Service Technicians and Field Service Technicians; coach technicians, supervise complex site activities, and provide training to team members and customers when needed.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Proactively identify potential equipment failures and recommend corrective actions.
- Build and maintain positive customer relationships and contribute to customer satisfaction.
- Identify potential new sales opportunities while addressing customer needs, and communicate opportunities internally.
- Identify opportunities for product and quality improvements and recommend operational and customer-service improvements to management.
- Follow safety protocols, maintain safe work and environmental practices, and report unsafe practices and incidents.
Benefits
- Choice between two medical plan options: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company-paid life insurance equal to 2 times base pay.
- Company-paid AD&D insurance equal to 1 times base pay.
- Voluntary life and AD&D insurance, employee-paid.
- Company-paid short-term disability, up to 26 weeks.
- Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
- Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Parental leave up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
