Senior Field Service Engineer

Twenty-Six Defense • Tucson, AZ

1d

About The Position

The Senior Field Service Engineer delivers advanced technical support and service for complex systems and solutions at client sites. The role acts as a technical expert, leading troubleshooting, maintenance, installation, and repair activities while maintaining customer satisfaction and complying with company policies. It also contributes to process and service improvements and the continued development of field engineering practices. The position requires 40% travel, and no specific physical location is required.

Requirements

• Bachelor’s degree in engineering, Electronics, or a related technical discipline, or equivalent experience.
• At least 4 years of relevant field service experience in a technology or engineering environment.
• Advanced knowledge of system installation, diagnostics, maintenance, and repair.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently and in high-pressure environments.
• Ability to travel 40%.

Nice To Haves

• Experience leading projects or technical teams.

Responsibilities

• Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations.
• Serve as the primary technical resource for escalated field service issues and complex assignments.
• Lead technical projects or initiatives, ensuring timely and high-quality delivery.
• Develop and maintain strong client relationships, communicate clearly, support customer satisfaction, and log issues in JIRA.
• Identify and recommend process, product, or service improvements based on field experience.
• Document service activities, technical issues, and solutions accurately using company systems.
• Ensure compliance with safety, quality, and regulatory requirements.
• Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability.
• Stay current with industry trends, new technologies, and company offerings.
• Perform daily system checks and quarterly preventative maintenance.
• Complete Field Service Reports for corrective and preventative maintenance.

Benefits

• Most locations offer a 9/80 schedule, providing every other Friday off.
• Competitive compensation and a 401(k) program.
• Medical, dental, vision, and disability coverage with qualified wellness discounts.
• Basic life insurance and additional life and AD&D insurance are available.
• Flexible Vacation and PTO.
• Paid parental leave.
• Employee referral program.
• Voluntary benefits, including long-term care, legal, identity theft, and pet insurance.
• Voluntary TRICARE supplement available for military retirees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior