Senior Field Service Engineer

Alter Domus • Chicago, ND

51d • $42,500 - $75,000 • Hybrid

About The Position

Alter Domus is seeking a Senior Field Service Engineer for its IT Department to provide reliable, professional on-site support for end-user devices and workplace equipment across supported locations. The role is foundational to Field Services operations, ensuring devices are prepared, delivered, maintained, and accurately managed throughout their lifecycle. The engineer works closely with end users, follows documented procedures, and helps maintain accurate asset and inventory data.

The ideal candidate is organised, service-oriented, and committed to consistent, high-quality support. The role may require support outside standard business hours, including weekends, with prior notice, particularly during infrastructure maintenance windows, switch upgrades, disaster recovery, or business continuity exercises.

Requirements

• Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context.
• Familiarity with device provisioning concepts; Microsoft Intune or Autopilot experience is preferred.
• Basic understanding of hardware troubleshooting for laptops, desktops, and common peripherals.
• Basic awareness of asset management principles, inventory processes, and data protection requirements.
• Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management, or an equivalent.
• Ability to follow documented procedures accurately and update records consistently.
• Strong communication skills, a professional user-facing manner, and a customer-first approach.
• Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively.
• Compliance with safety protocols and quality standards.
• English language proficiency is required.

Nice To Haves

• ITIL Foundation, CompTIA A+, Microsoft Fundamentals, or equivalent vendor hardware certification.
• Experience supporting Mac OS environments.
• Knowledge of the local language of the assigned site; this may be required depending on location.

Responsibilities

• Prepare, configure, and deliver laptops, peripherals, and standard workplace equipment for joiner, mover, and leaver processes.
• Image, provision, and deploy devices using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations.
• Provide on-site hardware and software troubleshooting for standard workplace equipment and issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers, and meeting room equipment.
• Support device swaps, repair coordination, and reimaging to minimise disruption to end users.
• Schedule and conduct user handovers, provide basic orientation on new equipment, and escalate non-standard or complex issues when required.
• Conduct user acceptance testing after installations or repairs and obtain sign-off according to agreed procedures.
• Manage loan devices, maintain stockroom accuracy, and report discrepancies promptly.
• Maintain accurate asset records and inventory data in the ticketing toolset throughout the device lifecycle.
• Support logistics activities, including receiving, unpacking, verifying, and assembling equipment, and coordinating returns and faulty-device dispatch for warranty or depot repair.
• Prepare devices for reuse or disposal, support data-wiping procedures, and coordinate packaging and shipment according to agreed processes.
• Act as on-site remote hands for infrastructure and network teams, including power cycling equipment, running basic diagnostics, confirming network connectivity, performing visual inspections, and assisting with basic rack-and-stack operations where required.
• Support activities outside standard business hours, including weekends, when required with prior notice.

Benefits

• Alter Domus Academy learning resources, including six learning zones and LinkedIn Learning resources.
• Support for professional accreditations.
• Flexible arrangements and generous holidays.
• An additional day off for the employee's birthday.
• Continuous mentoring along career progression.
• Sports, events, and social committees across offices.
• 24/7 support through the Employee Assistance Program.
• Opportunity to invest in the company's growth and success through the Employee Share Plan.
• Additional local benefits depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed