Senior Field Property Adjuster-Philadelphia Area

Raphael and Associates • Philadelphia, PA

25d

About The Position

Raphael & Associates is seeking an experienced, detail-oriented Senior Field Adjuster to investigate property claims, provide excellent customer service, and manage competing priorities in a fast-paced environment. The role requires independent judgment, effective communication, sound decision-making, and knowledge of coverage analysis and negligence principles. The adjuster will manage liability loss claims from initial intake through final resolution, conduct on-site investigations, evaluate property damage and liability exposure, document findings, assess coverage and settlement strategies, and identify potential subrogation opportunities. The position involves collaboration with internal claims, supervisory, and legal teams and external partners, as well as ongoing communication with customers. The role offers the opportunity to expand skills, take on new challenges, and build a long-term career with a company that prioritizes service and professional development.

Requirements

• At least 5 years of relevant experience at an independent adjusting company.
• Maintain current and valid adjuster license(s).
• Maintain a valid driver’s license.
• Strong project management skills and ability to work independently.
• Strong working knowledge of insurance laws and general construction.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Ability to conduct field investigations outdoors in varying weather conditions, navigate different property types, and safely access loss sites, including sites with potential environmental or structural challenges.

Nice To Haves

• Experience with FileHandler, Xactimate, and ImageRight, or similar systems.

Responsibilities

• Manage liability loss claims from initial intake through final resolution in accordance with policy provisions, company guidelines, and applicable state regulations.
• Maintain ownership of claims to ensure timely progress, accurate documentation, and appropriate settlement strategies.
• Conduct comprehensive on-site field investigations to evaluate property damage and liability exposure.
• Inspect loss locations, gather physical evidence, take photographs, and analyze contributing factors to support claim assessments and coverage decisions.
• Interview insureds, claimants, witnesses, contractors, and other relevant parties; thoroughly document interactions and enter detailed notes into claims management systems.
• Identify and evaluate potential subrogation opportunities by analyzing liability factors and third-party involvement; preserve evidence and coordinate with subrogation teams or legal partners as applicable.
• Collaborate with claims examiners, supervisors, legal teams, contractors, public adjusters, and attorneys to produce clear, well-supported reports and support accurate damage valuation and claim decisions.
• Maintain consistent communication with customers, set clear expectations, and promptly address inquiries.
• Represent the company professionally, empathetically, and with integrity throughout the claims process.

Benefits

• Competitive compensation package commensurate with experience, including salary.
• Bonus opportunities.
• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) plan with company match.
• Dedicated leadership team and the opportunity to support a growing, dynamic company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed