Senior Field Enablement Manager, Post-Sales

Seismic • ,

3d • $93,000 - $162,000

About The Position

The Senior Field Enablement Manager is the strategic enablement partner to Post-Sales, helping Customer Success and Services leaders identify execution gaps that limit customer outcomes and retention and mobilize focused improvements from handoff and onboarding through renewal and expansion. The role operates across customer strategy, enablement, coaching, operations, and AI, connecting signals from customer health, adoption, renewal forecasts, customer conversations, team behavior, and leadership priorities.

The position diagnoses performance gaps and recommends and drives targeted responses across Customer Success, Professional Services, and implementation teams. Success is measured by improvements in retention, expansion, and customer outcomes rather than the volume of programs or content delivered. The role also partners with Sales and Field Enablement, Product Enablement, the CS COE, Revenue Operations, and AI Transformation and GTM Innovations.

Requirements

• At least 8 years of experience in Customer Success or Services enablement, CS or Professional Services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization.
• Proven ability to partner with senior Customer Success and Services leaders and turn customer and commercial priorities into practical execution plans.
• Strong business and financial acumen, including the ability to connect behavior and execution quality to adoption, time to value, customer health, gross and net revenue retention, and expansion outcomes.
• Experience interpreting quantitative and qualitative performance signals and turning them into clear points of view and actionable recommendations.
• Deep knowledge of enterprise post-sales motions, including handoff, onboarding and implementation, adoption, success planning, value realization, executive business reviews, risk management, renewal, and expansion.
• Experience integrating AI into enablement strategies and driving change management through CS, Services, and leader workflows.
• Strong executive communication and cross-functional influence, with the ability to recommend priorities and tradeoffs in an ambiguous, fast-moving environment.
• Experience using CRM, customer success platforms, call intelligence, and enablement platforms to identify execution patterns, support coaching, and measure behavior change.

Responsibilities

• Act as an embedded enablement partner and trusted advisor to Customer Success and Services leaders, identifying execution gaps and recommending how to address them.
• Co-own a quarterly readiness roadmap aligned with gross and net revenue retention, time to value, adoption, and expansion outcomes.
• Help leaders prioritize competing requests and protect team capacity based on expected business impact.
• Connect customer health, product adoption, renewal and expansion pipeline, churn and win/loss reasons, project delivery metrics, and call intelligence to assess performance.
• Identify root causes related to skill, process, tools, or coaching, and select an appropriate response rather than defaulting to training.
• Make recommendations on what to fix, reinforce, and scale globally.
• Own enablement for the post-sales operating cadence, including Sales-to-Services-to-CS handoffs, onboarding and implementation, success planning, executive business reviews, renewal forecasting, and risk reviews.
• Translate Customer Success and Services strategy into coachable behaviors.
• Help teams use the post-sales technology stack effectively, and advocate for field needs and enablement priorities in collaboration with enablement, RevOps, Marketing, and COE partners.
• Activate AI-powered workflows with the AI Transformation and GTM Innovations team across account health monitoring, success planning, implementation delivery, and customer communications.
• Use AI adoption as a leading performance indicator, identify friction early, and apply AI to diagnosis, coaching, and productivity.
• Provide just-in-time enablement for renewal risks, escalations, stalled implementations, low adoption, and expansion opportunities.
• Build situational plays for risk mitigation and save, adoption acceleration, executive re-engagement, expansion, and value realization.
• Equip CS and Services managers to reinforce plays through coaching, account reviews, and project reviews; provide targeted coaching or account support when needed.
• Design onboarding and ramp, certification, value realization, renewal, and expansion programs across CS and Services, reusing proven solutions where possible.
• Collaborate with Sales and Field Enablement, Product Enablement, CS COE, and Revenue Operations to address post-sales needs and prioritize high-impact enablement.

Benefits

• The company states that it provides benefits and perks for the whole self; benefits vary by country and are detailed on its Global Benefits page.
• Eligible to participate in incentive plans in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed