Post Sales Enablement BPO - Sr. Manager

Verizon • Rolling Meadows, IL

2d • $115,000 - $200,000 • Hybrid

About The Position

The Customer Success Enablement Delivery, Senior Manager is the lead enablement strategist for Verizon Connect’s Global Customer Success (GCS) organization. The role is based in the US and directly supports BPO partners in Manila. It is a strategic position focused on revenue retention and account expansion rather than traditional training delivery.

The position designs, builds, and runs playbooks for Strategic Account Managers (SAMs) and Customer Success Managers (CSMs) to manage enterprise relationships, prevent churn, and cross-sell to existing customers. The Senior Manager works across GCS leadership, Product Marketing, Product, and Sales; builds enablement and certification programs; and uses performance data to identify skill gaps and measure business impact. The role influences senior professionals and independently sets standards for enablement programs, including managing regional leader pushback to achieve expected financial results.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Strong understanding of B2B SaaS and hardware pricing models, Lifetime Value (LTV), and Net Revenue Retention (NRR) strategies.
• Ability to advise, influence, and drive behavioral change among senior Customer Success professionals and executive leadership.
• Experience building value-selling methodologies, certification programs, and account management frameworks.
• Skill using CRM and Customer Success tools, such as Salesforce and Gainsight, to develop data-informed training strategies and track return on investment.
• Proven ability to identify commercial gaps contributing to retention declines and quickly launch enablement programs to address them.
• BPO experience with partners in Manila or the Philippines.

Nice To Haves

• Previous quota-carrying experience as an Enterprise Customer Success Manager, Strategic Account Manager, or Account Executive in B2B SaaS.
• Formal certification or deep experience rolling out revenue frameworks such as Challenger Sale, MEDDPICC, Value Selling, or Power Messaging.
• Experience with conversational intelligence and revenue enablement platforms such as Gong, Chorus, Highspot, or Seismic.
• Background in Telematics, IoT, or Fleet Management software.
• Master’s degree, MBA, or specialized certifications in Adult Learning Theory, Instructional Design, or Change Management.

Responsibilities

• Build the enablement strategy for SAMs and CSMs, focusing on relationship management, account retention, and account expansion.
• Partner with Product Marketing and GCS Leadership to turn product updates into clear sales messaging for current customers.
• Create competitive defense strategies and value-selling playbooks, including ROI calculators and hands-on objection-handling workshops.
• Lead GCS readiness for major product launches and pricing changes.
• Design structured training and certification programs to prepare teams to sell new features and address competitor pushback.
• Enforce certification-before-quoting standards for new pricing models and products.
• Build skill frameworks to identify gaps in negotiation, account planning, and Executive Business Reviews (EBRs).
• Use Salesforce and Gainsight to track enablement’s impact on quota attainment, churn reduction, and account growth.
• Audit sales and retention approaches, redesign playbooks for underperforming segments, and run targeted training sprints.
• Share frontline GCS feedback with Product and Sales teams.
• Translate competitive intelligence and win/loss data into practical sales strategies.
• Help shape future product roadmaps using feedback SAMs hear from the field.
• Influence sales and retention behavior among GCS Directors, Associate Directors, SAMs, and CSMs; set enablement standards and manage pushback from regional leaders.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection, pet insurance, and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives and potential premium pay, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Incentive-based compensation with potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior