Senior Facilities Coordinator

VIXXO•Colwich, KS

23d•Onsite

About The Position

Vixxo is seeking a full-time Senior Facilities Coordinator based in its Colwich, Kansas office. The role is responsible for directing, coordinating, implementing, executing, controlling, and completing assigned work requests in accordance with company and customer contract terms. The coordinator receives and organizes client requests, assigns contractors, communicates expectations and work updates, supports issue resolution, tracks facility management activity, and helps resolve noncompliant contractor invoicing.

Requirements

High school diploma or GED.
At least two years of previous experience as a Facilities Coordinator or equivalent.
Basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
Outstanding customer service skills.
Ability to operate general office equipment, including a computer, copier, fax machine, scanner, and multi-line telephone system.
Excellent time management skills and adaptability to change.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to communicate verbally in one-on-one and group settings, listen actively, and seek clarification when needed.
Strong attention to detail and focus on quality and accuracy.
Dependability, including following instructions, responding to direction, and taking responsibility for actions.
Ability to take initiative, ask for and offer help, and work independently.
Ability to prioritize and plan work, use time efficiently, and meet deadlines.

Nice To Haves

Some college education is preferred.

Responsibilities

Receive and organize client work requests, primarily for handyman, electrical, plumbing, and HVAC trades.
Assign contractors from the CWFS contractor base and escalate work costing more than $1,500 to the manager for direction.
Ensure selected contractors meet predetermined client and manager-directed rates and service-level agreements.
Clearly communicate expectations to contractors.
Update clients on the schedule, progress, and completion details of assigned work orders.
Escalate capital projects or large-scale scope requests to the manager for review and approval.
Support resolution of issues throughout the work order lifecycle, including escalations from the Facilities Administrator, clients, and management.
Ensure scope changes are documented and approved by the client and manager, as applicable.
Track and report facilities management activities using CWFS facility management technology.
Assist the Facilities Administrator, Business Administration, and Management with resolving escalated noncompliant contractor invoicing, including providing supporting documentation required by client terms.