Senior Experience Design Lead

Salesforce•Washington, DC

3d•$172,500 - $285,800

About The Position

Salesforce Professional Services delivers strategic engagements that define transformational opportunities and clear plans for execution. The Experience Design group partners with technical and solution teams supporting Financial Services, Health, and Life Sciences customers, using a design-centric approach to help customers realize the value of the Salesforce platform. The Senior Experience Design Lead leads Experience Design engagements and serves as their project leader and primary point of contact. The role sets the experience strategy and vision, maintains high-quality execution, and leads multidisciplinary teams in creating interactive web and mobile experiences. The Design Lead builds customer partnerships, fosters collaboration, and works with customers and Salesforce colleagues across engagements. The environment emphasizes flexible, self-motivated team players, peer collaboration, a consultant mindset, and willingness to travel and work on site when required. Success is measured by contributions and collaboration within the Experience Design group, leadership and alignment of project teams and customers, successful outcomes, and customer satisfaction. The role includes leading engagements, participating in Salesforce culture, and maintaining relevant skills and role requirements. Travel may be required up to 50% of the time. Applications are accepted on an ongoing basis.

Requirements

At least 10–12 years of experience in experience design, interaction design, or related fields.
Experience consulting on enterprise-level technology transformation programs, ideally at Fortune 500 companies.
Strong proficiency with AI tools, such as generative AI and automation platforms, for innovation, efficiency, and design work.
Expert visual design and prototyping capabilities, with the ability to turn complex concepts into actionable designs.
Strong research and synthesis skills, including extracting insights from qualitative and quantitative data.
Proven ability to lead multidisciplinary teams to create impactful customer solutions.
Proven track record of building client relationships and working directly with clients.
Experience designing applications that balance user needs, business requirements, commercial interests, and technological constraints.
Proficiency with relevant software, including Figma, Adobe Creative Suite, Sketch, and UX and prototyping tools such as InVision, Flinto, Marvel, or Proto.io.
Knowledge of technology and software development as they relate to design.
Proactive, self-sufficient, and professional, with strong organizational, time-management, and communication skills.
Passion and enthusiasm for design and user experience excellence.
Excellent verbal and written communication skills.
Experience with Salesforce, Microsoft Dynamics, Oracle, SAP, or other enterprise software.
Experience working across a variety of industries, including B2B and B2C.
Degree or equivalent relevant experience; experience may be evaluated through core competencies including extracurricular leadership, military, volunteer, or work experience.
Willingness to travel up to 50% of the time.

Nice To Haves

Salesforce product knowledge and solution design experience.
Experience in Financial Services, Health, and/or Life Sciences.
Design consulting background.
Salesforce Admin Certification.
Salesforce UX Designer Certification.
Salesforce Strategy Designer Certification.
Salesforce Agentforce Specialist Certification.

Responsibilities

Lead and manage design teams and design activities and deliverables throughout project lifecycles.
Apply Design-Thinking methods and contribute to developing methods and offerings.
Create compelling stories and communicate design concepts and business value to diverse audiences.
Use AI tools to drive innovation, improve efficiency, and accelerate design delivery.
Lead digital strategies and visions and communicate them effectively.
Guide research, interaction, and visual design across the Salesforce platform, maintaining high standards of quality and execution.
Lead customer discovery, stakeholder interviews, workshops, and collaborative design sessions.
Mentor and guide designers in the Experience Design group.
Manage research initiatives and synthesize complex data into insights for strategic decisions.
Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
Manage changes in project scope, identify potential issues, and pivot as needed.
Collaborate with internal team members to structure project work and plan and execute client proposals.
Identify new business opportunities and connect appropriate people to support them.
Lead experience design activities throughout project lifecycles, including research, workshops, interviews, and synthesis.
Manage multiple priorities under pressure in a changing environment with key stakeholders and teams.
Build relationships with customers and key stakeholders and ensure project teams and clients understand project roles, responsibilities, and vision.
Lead, coordinate, and manage project team work independently or with key project team members.
Maintain team motivation and morale; identify and resolve or escalate team issues and conflicts.
Engage and partner with external clients and other partners when required.
Manage multidisciplinary Experience Design colleagues, including visual designers, interaction designers, and information architects.