Experience Design, Senior Associate- Agentic
About The Position
As an Experience Design Senior Associate on the Agentic team, you will help shape the user experience of financial services products and services. You will apply advanced experience design principles to create polished, UI-forward digital experiences that balance user needs and business goals. Working with cross-functional partners, you will develop innovative, inclusive, and accessible solutions for a diverse range of users. The role contributes to the design, architecture, and functionality of products, supports continuous improvement, and addresses complex problems through strategic thinking. You will also communicate design decisions through storytelling and presentation materials. The position is part of Chase’s Digital team, which creates products and experiences that help customers access, share, and control their financial data, with attention to security, customer control, convenience, and privacy. Chase describes its mission as creating engaged, lifelong customer relationships and serving households, small businesses, nonprofits, and cities.
Requirements
- At least 3 years in a user experience design or equivalent role focused on improving digital products and services.
- Ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.
- Experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
- Experience interpreting complex data and transforming it into actionable insights for decision-making.
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with experience creating accessible and inclusive digital experiences.
- Portfolio demonstrating strong UI craft and polished final UI.
Nice To Haves
- Expertise with Figma, Figma plug-ins, Figma Slides, and FigJam.
- Excellent communication and presentation skills, including explaining rationale and using storytelling to persuade senior leaders or align stakeholders; strong deck delivery is a plus.
- Expertise in current AI technologies and trends, including Claude, ChatGPT, and other LLMs.
- Broad design skillset, adaptable product-oriented mindset, and enthusiasm for learning.
- Experience in Conversation Design and/or chatbots.
- Understanding of technology and/or coding experience with front-end frameworks such as HTML, CSS, and React; mobile development experience (iOS or Android) and experience using APIs.
- Experience collaborating on design systems or component libraries.
Responsibilities
- Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms and adherence to industry best practices and design system standards.
- Apply information architecture and storyboarding to create user-centered designs that improve navigation, findability, and user satisfaction.
- Use data-driven analysis to turn raw information into insights that inform design and decision-making.
- Collaborate with cross-functional teams to apply inclusive design principles and accessibility guidelines.
- Iterate on designs using user feedback and insights to improve the user experience.
- Assist with analysis of market trends, user research, and user behavior to inform design decisions and strategic thinking.
- Create and maintain reusable UI components in Figma, including variants and states, with clear documentation and handoff specifications.
- Partner with engineering during implementation and perform design quality assurance to ensure the shipped UI matches design intent.
- Communicate design decisions through storytelling and presentations.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
