Head of Design - Agentic Experience

Baker Tilly•San Jose, CA

About The Position

Baker Tilly is seeking a Head of Design — Agentic Experience to lead the design of AI-powered products that enable professionals to collaborate confidently and effectively with AI agents. The role will shape intuitive, trustworthy experiences that make AI reasoning, confidence, evidence, and human oversight transparent and actionable. As a founding design leader within the AI Product Management & Design organization, this person will work hands-on with product managers, engineers, and subject matter experts to turn complex AI capabilities into practical, high-quality solutions that support professional judgment and accountability. This is a collaborative, hands-on leadership opportunity responsible for establishing the firm’s agentic design principles, developing scalable interaction patterns, and laying the foundation for consistent design across AI products. The role begins with BT Compass and includes end-to-end product design from initial concepts and prototypes through production launch and ongoing improvement. The design leader will influence product direction, establish quality standards, and help build the design function as the organization expands.

Requirements

Bachelor’s degree in Design, Human–Computer Interaction, or a related field.
10+ years of progressive product design experience, including demonstrated success designing and launching AI-powered or agentic products in production environments.
A strong portfolio demonstrating end-to-end product design capabilities, particularly in AI trust, transparency, evidence presentation, human oversight, and user experience quality.
Expertise in human–AI interaction design, including AI reasoning, confidence indicators, provenance, review-and-approval workflows, escalation, and failure states.
Experience collaborating with engineers, product managers, and subject matter experts to design and deliver products within cross-functional development teams.
Demonstrated success designing intuitive solutions for expert users in complex, highly accountable, or professionally regulated environments.
Experience establishing scalable design standards, reusable interaction patterns, and lightweight design systems across multiple products.
Strong proficiency with modern product design and working-fidelity prototyping tools, including AI-assisted and agentic technologies.
Experience conducting user research, usability testing, and iterative design validation, and translating findings into product requirements, acceptance criteria, and measurable improvements.
Strong technical aptitude and ability to translate complex AI capabilities, model behaviors, and platform constraints into practical, intuitive user experiences.
Exceptional conceptual thinking, problem-solving, and design judgment, balancing innovation, usability, technical feasibility, and business objectives.
Excellent written and verbal communication, presentation, and stakeholder management skills, including the ability to articulate design decisions and influence senior leadership and cross-functional teams.
Ability to work independently, manage competing priorities, and deliver high-quality solutions in a dynamic, fast-paced environment.
Ability to provide hands-on design leadership, establish quality standards, and mentor emerging design talent as the organization grows.
Commitment to continuous learning and leveraging emerging AI technologies to enhance design processes, productivity, and product outcomes.
No professional certifications or licenses are required.

Responsibilities

Own end-to-end design of AI-powered product experiences, from initial concepts and working prototypes through production launch and continuous improvement, beginning with BT Compass.
Define and implement interaction principles and design standards for AI reasoning, confidence indicators, evidence transparency, provenance, escalation, and human-in-the-loop decision-making.
Partner with product management, engineering, architecture, and subject matter experts to align product requirements, user experiences, technical capabilities, and acceptance criteria.
Engage directly with firm practitioners to understand workflows, evaluate how professionals review and interact with AI agents, and translate research findings into actionable design improvements.
Develop and maintain lightweight design systems, reusable components, and consistent interaction patterns for a growing portfolio of AI-enabled products.
Design feedback and correction mechanisms that help practitioners review and refine AI-generated outputs and support broader AI learning and evaluation processes.
Use modern design technologies, including AI-assisted and agentic tools, to rapidly develop, test, and refine high-fidelity prototypes within real-world technical and business constraints.
Establish quality standards, influence design direction across product teams, and help build the design function, including providing direction and mentorship to future design team members.
Participate in special projects and perform other duties as assigned to advance the firm’s AI product strategy and business priorities.