Experience Design Senior Associate

JPMorgan Chase & Co. • Plano, TX

11d • $123,500 - $170,000

About The Position

As an Experience Design Senior Associate on the Agentic team, you will shape the user experience of products and services by applying experience design principles and collaborating with cross-functional teams. You will create innovative, inclusive, and accessible solutions for diverse users, align user needs with business goals, and contribute to the design, architecture, and functionality of products. Knowledge of financial services and JPMorgan Chase IT systems will support continuous improvement and strategic problem-solving.

Requirements

• At least 3 years of experience in user experience design or an equivalent role focused on improving digital products and services.
• Ability to create visually appealing, functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Experience interpreting complex data and transforming it into actionable insights.
• Proficiency in inclusive design principles, accessibility guidelines, and assistive technologies, with experience creating accessible and inclusive digital experiences.

Nice To Haves

• Expertise using Figma, Figma plug-ins, and FigJam.
• Excellent communication and presentation skills, including the ability to use rationale and storytelling to persuade senior leaders or align stakeholders.
• Expertise in current AI technologies and trends, including Claude, ChatGPT, and other large language models.
• Broad design skills, an adaptable product-oriented mindset, and enthusiasm for learning.
• Strong understanding of technology and/or coding experience with front-end frameworks such as HTML, CSS, and React; mobile development experience with iOS or Android; and experience using APIs.
• Experience in conversation design and/or chatbots.

Responsibilities

• Design elegant solutions to interaction problems and maintain consistency across products and platforms while following industry best practices.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation, findability, and user satisfaction.
• Conduct data-driven analyses and turn raw information into insights that inform design and business decisions.
• Collaborate with cross-functional teams to apply inclusive design principles and accessibility guidelines.
• Use an iterative design process and incorporate user feedback and insights to improve user experiences.
• Assist with analysis of market trends, user research studies, and user behavior to inform design decisions and strategic thinking.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed